Customer Relations Advisor - General

JD Group; Bury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fitness company in the UK is looking for a Customer Relations Advisor to provide outstanding service to its members. The role involves handling customer inquiries, resolving membership issues, and promoting a positive customer experience. Candidates should have experience in customer service and strong communication skills. The position offers benefits like free gym membership and staff discounts in a supportive working environment.

Benefits

FREE JD Gyms Membership

JD Group staff discounts

Company pension scheme

Wellbeing support & employee discount programme

Qualifications

• Experience in a customer service or contact center environment.
• Strong verbal and written communication skills.
• Ability to handle high-volume enquiries while maintaining quality.

Responsibilities

• Handle inbound and outbound customer enquiries across multiple channels.
• Resolve membership queries such as cancellations and payment queries.
• Provide guidance on products and services.

Skills

Customer service experience

Strong verbal and written communication

Ability to handle high-volume enquiries

Calm and patient demeanor

IT competency

Organizational skills

Job description

JD GYMS

Role

Customer Relations Advisor

Reporting To

Contact Centre Manager

Based

JD Gyms Contact Centre (Office-Based), Leeds Kirkstall, LS42AZ

Purpose of the Role

To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.

💼 Key Responsibilities

• Handle inbound and outbound customer enquiries across multiple channels.
• Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.
• Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.
• Manage and elevate complaints in line with company procedures, ensuring timely and satisfactory resolutions.
• Maintain accurate records of all interactions and updates using internal systems.
• Support operational teams by communicating member feedback and identifying recurring issues.
• Promote a positive customer experience by delivering service that is fast, helpful, and brand-aligned.

🧠 Essential Skills and Experience

• Previous experience in a customer service or contact centre environment.
• Strong verbal and written communication skills with the ability to adapt tone to different channels.
• Confident in handling high-volume enquiries while maintaining service quality.
• Ability to remain calm, patient, and solution-focused when dealing with challenging situations.
• Competent IT skills with the ability to learn new systems quickly.
• Strong organisational skills with excellent attention to detail.

🎁 Benefits

• FREE JD Gyms Membership for yourself.
• JD Group staff discounts.
• Company pension scheme.
• Wellbeing support & employee discount programme.

🚀 Why JD Gyms?

At JD Gyms, we’re passionate about delivering an exceptional experience for every member. We pride ourselves on creating a fast-paced, supportive environment where your skills make a real difference. Joining our team means being part of a brand that values professionalism, positivity, and continuous improvement—helping us provide outstanding service that keeps our members coming back.