Customer Relations Advisor

Gleeson Homes; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading home builder in the UK seeks a passionate Customer Relations Advisor to deliver exceptional aftercare service. You will support the customer journey while ensuring efficient complaint management and strong communication across teams. Ideal candidates will possess customer service experience and strong interpersonal skills. Join a company offering generous benefits and development opportunities.

Benefits

Generous holiday entitlement of 26 days

Discretionary Bonus Scheme

Private Medical Insurance

Qualifications

• Experience in a customer service role.
• Strong interpersonal skills.
• Ability to manage complaints effectively.

Responsibilities

• Support the customer journey and service delivery.
• Manage regional complaints efficiently.
• Handle inbound customer calls and emails.

Skills

Customer relationship management

Excellent communication skills

IT literacy (Microsoft)

Teamwork and collaboration

Customer service experience

Job description

Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5

You’ll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson's high service standards. With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong.

Main Responsibilities

At Gleeson Homes, we're genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we're looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully. As a Customer Relations Advisor, you will:

• Demonstrably support the Gleeson homes continuous drive to deliver 5 customer service by championing the customer journey
• Actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation
• Be a proactive member of the regional Customer Care team promoting and providing a 5 customer service level within the regional operational area
• Administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times
• Answering inbound customer calls
• Ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages Efficient management of the Customer Care email In-box
• Excellent customer relationship management skills within an on-line context as well as face to face setting
• Excellent customer service communication skills, both written and verbal
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role
• Strong collaborative, team working and interpersonal skills
• A working understanding of the financial implications of the methods and sequences of build
• Extensive product, NHQC and Customer Service experience is preferable

Benefits

• Generous holiday entitlement of 26 days per annum + bank holidays
• Discretionary Bonus Scheme
• Holiday Buy Back Scheme
• Company Pension Scheme
• Private Medical Insurance Scheme
• Healthshield membership
• Life Assurance Scheme
• Share Purchase Plan
• Highstreet/ Store Discounts
• Development Opportunities