Customer Relations Advisor

Perfect Placement; Carmarthen; On-site; GBP 40,000 - 60,000; Part time

Job summary

A franchised car dealership in Carmarthen is looking for a Customer Relations Advisor. The role involves booking vehicle services, keeping customers updated, and ensuring satisfaction. Ideal candidates have strong customer service skills and experience in similar positions. The job offers hybrid working options and competitive pay of up to £14 per hour, alongside numerous benefits including annual leave and training opportunities.

Benefits

Pro-rata annual leave of 20 days plus 8 bank holidays

Workplace pension scheme

Full training and development

Cycle-to-work scheme

In-store discounts

High-street discount schemes

Qualifications

• Good customer service skills and telephone manner.
• Prior experience in a similar customer care role is ideal.
• Stable background desired.

Responsibilities

• Booking customers’ vehicles for servicing, repairs and MOTs.
• Updating customers throughout the vehicle repair/appointment journey.
• Informing customers of any issues and advisories about their vehicle.
• Following up with customers to ensure satisfaction.

Skills

Customer service skills

Telephone manner

Prior customer care experience

Job description

Customer Relations Advisor – Carmarthenshire

We are seeking an experienced and professional Customer Relations Advisor to join a franchise‑approved car dealership in the Carmarthenshire region.

Location & Schedule: Monday to Friday, 3‑5 hours per day with flexibility to suit. Hybrid: dealership and home‑working options available.

Role Overview

The position is primarily telephone‑based, with additional emailing and SMS responsibilities. Key duties include:

• Booking customers’ vehicles for servicing, repairs and MOTs.
• Updating customers throughout the vehicle repair/appointment journey.
• Informing customers of any issues and advisories about their vehicle.
• Following up with customers after their recent visit to ensure satisfaction and a positive service experience.

Qualifications & Skills

• Good customer service skills and telephone manner.
• Prior experience in a similar customer care role is ideal.
• Stable background desired.

Compensation & Benefits

• Up to £14 per hour pending experience and current earnings.
• Pro‑rata annual leave of 20 days, plus 8 bank holidays and birthday off (increases with length of service).
• Workplace pension scheme.
• Full training and development.
• Opportunity to work with one of the UK’s most popular car brands.
• Cycle‑to‑work scheme, in‑store discounts and high‑street discount schemes.

How to Apply

If you are interested in hearing more about this Customer Relations Advisor role in the Carmarthen area, please contact Harry Woodcock at Perfect Placement Today.