Customer Quality Engineer — High-Volume Semiconductors

Pragmatic Semiconductor; North East; On-site; GBP 42,000 - 62,000; Full time

Job summary

Pragmatic Semiconductor is seeking a Customer Quality Engineer to join our expanding high-volume manufacturing team at Pragmatic Park. You will ensure customer satisfaction through proactive engagement, complaint resolution, and continuous improvement.

Based at Pragmatic Park with occasional travel, the role requires strong stakeholder management and experience in semiconductor/electronics quality roles.

Qualifications

• Customer quality experience in high-volume manufacturing, ideally semiconductors/electronics.
• Proven track record of driving quality improvements across an organisation.
• Experience resolving customer complaints and managing customer projects.
• Strong knowledge of PLM and New Product Introduction (NPI) processes.
• Familiarity with ISO 9001/ISO 14001 standards and audit skills.
• Excellent organisational, presentation, and stakeholder engagement abilities.

Responsibilities

• Support development of processes for customer project delivery from pre-launch to high-volume production.
• Interface for quality issues, ensuring timely communication and resolution.
• Drive customer-focused quality initiatives including qualifications and containment.
• Provide feedback to operations to support continuous improvement.
• Coordinate quality investigations and corrective actions.
• Monitor effectiveness of corrective actions and sustain improvements.
• Maintain quality documentation and reporting.
• Ensure compliance with internal, customer and industry standards.

Skills

Customer quality

Quality improvement

Complaints handling

Project management

PLM & NPI

ISO audits

Stakeholder mgmt

Cross-functional

Documentation

Job description

Pragmatic Semiconductor is seeking a Customer Quality Engineer to join our expanding high-volume manufacturing team at Pragmatic Park. You will ensure customer satisfaction through proactive engagement, complaint resolution, and continuous improvement.

Based at Pragmatic Park with occasional travel, the role requires strong stakeholder management and experience in semiconductor/electronics quality roles.