Customer Proposition Manager

LegalAndGeneral; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services group in the UK seeks a Customer Proposition Manager to shape customer experiences and drive strategic change. You will lead proposition development aligned with business priorities, engaging stakeholders and optimising performance. The ideal candidate has experience in product management and strong analytical skills. This role offers competitive benefits, including a performance-related bonus and flexible working options.

Benefits

Annual performance-related bonus

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Electric car scheme

Discounts on products and high street stores

Qualifications

• Experience in proposition development or product management.
• Strong analytical skills with the ability to interpret complex data.
• Excellent communication and stakeholder engagement abilities.
• Commercial awareness and strategic thinking.

Responsibilities

• Lead the development of customer propositions aligned to strategic priorities.
• Collaborate with cross-functional teams to shape and deliver proposition plans.
• Analyse customer insights and market trends to inform proposition strategy.
• Manage proposition performance and identify opportunities for optimisation.

Skills

Proposition development

Analytical skills

Communication

Customer-first mindset

Commercial awareness

Project management

Collaborative working

Presentation skills

Job description

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Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We're a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

Are you passionate about shaping customer experiences and driving strategic change? We're looking for a Customer Proposition Manager to join our team and lead the development of compelling, customer-centric propositions that deliver real value. This is a fantastic opportunity to make a meaningful impact in a collaborative, forward-thinking environment.

What you'll be doing:

• Leading the development of customer propositions aligned to strategic priorities
• Collaborating with cross-functional teams to shape and deliver proposition plans
• Analysing customer insights and market trends to inform proposition strategy
• Managing proposition performance and identifying opportunities for optimisation
• Supporting go-to-market planning and execution for new propositions
• Engaging stakeholders across the business to ensure alignment and buy-in
• Championing the customer voice throughout proposition development
• Monitoring competitor activity and adapting propositions to maintain relevance

Qualifications

Who we're looking for:

• Experience in proposition development or product management
• Strong analytical skills with the ability to interpret complex data
• Excellent communication and stakeholder engagement abilities
• A customer-first mindset with a passion for delivering value
• Commercial awareness and strategic thinking
• Ability to manage multiple projects and priorities effectively
• Collaborative working style and team-oriented approach
• Confidence in presenting ideas and influencing decision-making

Benefits

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer - both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

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