Customer Product Advisor

Michael Page (UK); Otley; On-site; GBP 28,000 - 30,000; Full time

Job summary

A reputable recruitment company in the UK is seeking a Customer Product Advisor to assist customers with product selections and resolve inquiries. The ideal candidate will have experience in a customer-focused role and excellent communication skills. This permanent position offers a salary range of £28,000 to £30,000 per annum and opportunities for professional growth.

Benefits

Generous holiday allowance

Access to company benefits and discounts

Supportive work environment

Qualifications

• Previous experience in a customer product specialist or engineering role.
• The ability to learn and retain detailed product information.
• A professional and approachable demeanour.

Responsibilities

• Assist customers with product selection and provide detailed information.
• Respond promptly to customer enquiries in person and through other channels.
• Resolve product issues efficiently, ensuring a positive experience.

Skills

Strong communication and interpersonal skills

Proficiency in using customer management systems

Solution-focused approach

Job description

• Immediate start with a fantastic organisation.
• Fantastic benefits package and career path opportunities.

About Our Client

This company is known for its commitment to providing high-quality products and exceptional service. The company values professionalism and strives to maintain a customer-focused approach in all its operations.

Job Description

• Assist customers with product selection and provide detailed information about available options.
• Respond promptly and effectively to customer enquiries, both in person and through other communication channels.
• Maintain up-to-date knowledge of the company's product range to offer accurate advice.
• Resolve product issues efficiently, ensuring a positive experience.
• Support the team in achieving service targets.
• Keep customer records updated in the system to track interactions and preferences.
• Collaborate with other departments to ensure smooth operations in the Leeds location.
• Adhere to company policies and uphold high standards of customer service at all times.

The Successful Applicant

A successful Customer Product Advisor should have:

• Previous experience in a customer product specialist or engineering role.
• Strong communication and interpersonal skills.
• The ability to learn and retain detailed product information.
• A solution-focused approach to resolving customer issues.
• Proficiency in using customer management systems or similar software.
• A professional and approachable demeanour.

What's on Offer

• A competitive salary ranging from £28,000 to £30,000 per annum.
• A permanent role with opportunities for growth within the company.
• Generous holiday allowance and a supportive work environment.
• Access to company benefits and discounts.

If you have a keen interest in mechanics or engineering and like fixing things, then this could be the role for you