Customer Partner (Housing Officer) – Tenancy Sustainment

Stonewater; Eastleigh; Remote; GBP 28,000 - 32,000; Full time

Job summary

A leading housing provider is seeking a Housing Officer to join the Tenancy Sustainment team. This role involves managing property condition cases and tenancy breaches, ensuring exceptional customer service. Ideal candidates should have proven housing experience, strong customer focus, and good communication skills. The position allows for home-based work while requiring flexibility for local travel. Join a team committed to transforming lives.

Benefits

Disability Confident Employer

Menopause Friendly accreditation

Commitment to well-being

Qualifications

• Proven experience in managing property cases and tenancy breaches required.
• Strong focus on customer service is essential.
• Experience in multi-agency working to ensure optimal outcomes.

Responsibilities

• Manage property condition cases and tenancy breaches.
• Provide exceptional customer service focused on local needs.
• Conduct site visits and attend court on behalf of colleagues.

Skills

Proven Housing experience

Customer focus

Multi-agency collaboration

Understanding of safeguarding

Agility and flexibility

Teamwork

High level communication

Partnership working

Innovative problem-solving

Computer literacy

Tools

Active H

Job description

Position Summary

Home Based, covering Dorset, East Hampshire & Southampton. Here at Stonewater, we’re looking for a Housing Officer (known internally as a Customer Partner) to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do.

Role Overview

As a Customer Partner, you’ll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role! This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.

This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues.

Ideal Candidate Profile

• Have proven Housing experience, able to successfully manage property cases and tenancy breaches.
• Have a strong customer focus.
• Have experience in working with multi-agencies to ensure results for customers.
• Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers.
• Be agile and flexible, prioritising as appropriate to meet customer needs.
• Demonstrate an ability to work well as part of a team.
• Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
• Be experienced in partnership working to meet the needs of customers.
• Be able to think ‘beyond process’ to find innovative solutions for customers.
• Be computer literate. Experience of using Active H is desirable.

Appointment Requirements

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

About Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.