Customer Outcomes Lead — Digital Transformation

Pertemps Thames Water; Reading; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

26 days holiday

Generous Pension

Health & wellbeing benefits

Cycle to Work

Life assurance

Job summary

Pertemps Thames Water is seeking a Customer Outcome Lead based in Reading on a full-time contract, offering £70,000 to £80,000 annually. You’ll own the customer engagement strategy, product vision and business requirements for Developer Services Digital Transformation under Project Axis, working with Product Owners, Journey Owners and SMEs.

In this role you will shape customer journeys, align priorities with business goals and measurable outcomes, and drive improvements in D-MeX and operational

Qualifications

• Translate customer and business needs into clear, practical requirements.
• Shape the product vision and customer strategy across Project Axis.
• Collaborate with Product Owners, Journey Owners and SMEs to align outcomes.

Responsibilities

• Own the product vision and customer strategy for Project Axis and Developer Services Transformation.
• Ensure customer journeys and requirements are clear, practical and delivery-ready.
• Champion the customer and business voice in design, prioritisation and delivery decisions.
• Lead prioritisation and decision-making across teams to balance value and feasibility.
• Align stakeholders to a shared vision and improve customer outcomes and operational effectiveness.

Skills

Customer engagement

Product vision

Stakeholder management

Business analysis

Prioritisation

Cross-functional collaboration

Job description

Pertemps Thames Water is seeking a Customer Outcome Lead based in Reading on a full-time contract, offering £70,000 to £80,000 annually. You’ll own the customer engagement strategy, product vision and business requirements for Developer Services Digital Transformation under Project Axis, working with Product Owners, Journey Owners and SMEs.

In this role you will shape customer journeys, align priorities with business goals and measurable outcomes, and drive improvements in D-MeX and operational