Customer Order Supply Chain Assistant

Gilead Sciences; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A research-based biopharmaceutical company in Greater London is seeking a full-time Supply Chain Customer Services representative. This role involves managing customer orders, ensuring timely processing, and providing effective support. Ideal candidates will have experience in supply chain and order entry, especially using SAP. The position promotes strong communication skills and is set in a dynamic team environment. The company values integrity, teamwork, and excellence.

Qualifications

• Experience in customer service and order entry.
• Understanding of supply chain processes in the UK market.
• Ability to work effectively under pressure.

Responsibilities

• Provide professional support to customers for successful order delivery.
• Ensure timely processing of customer orders.
• Handle issues with customers through various communication channels.

Skills

Customer focused

SAP experience for order processing

Supply Chain experience

Competent with Excel

Numerically capable

Clear communication

Job description

Job Description

Gilead Sciences Inc. is a research-based biopharmaceutical company that discovers develops and commercialises innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate we seek to improve the care of patients living with life-threatening diseases around the world. Gileads key therapeutic areas of focus include HIV / AIDS liver diseases and cancer.

This is an exciting opportunity for someone with supply chain order entry and customer services experience to work with an experienced and dedicated Customer Services team based 3 days / week in our Holborn office Central London.

Essential Duties and Job Functions :

• Provide professional and responsive support to our customers to ensure a positive experience in fulfilling and successful delivery of orders.
• Ensuring orders are processed in time.
• Able to adapt to the fluctuation with the volume of incoming orders and queries.
• Managing and resolving issues with customers through phone email communications & SPARC system
• Identifying challenges and resolving solutions.
• Maintaining trackers for returns GDP queries & other order related requests.
• Able to create and document procedures.
• Main point of contact for customers regarding order queries and resolutions.
• Close working with the wider Customer Services team and to provide support when requested
• Adherence to SOPS & GDP regulations

Knowledge Experience and Skills :

• Patient and customer focussed
• SAP experience within OTC for order processing.
• Supply Chain experience essential preferably of the UK market.
• Able to become quickly expert in financial and supply systems.
• Able to work competently with Excel spreadsheets.
• Numerically able and capable of pattern recognition in data.
• Confident in discussion with customers but able to push back if required for inappropriate supply requests.
• Clear communicator.

Behaviours

• Resilient profile
• Ability to perform and deliver in ambiguous and complex situations
• Able to perform strongly under time pressure
• Ability to engage and manage multiple stakeholders to achieve the objective
• Curious with learning agilityOperationallyexcellent
• Organised with systematic approach to prioritisation
• Process orientated to achieve the business objective

Gilead Core Values

• Integrity (always doing the right thing)
• Teamwork (collaborating in good faith)
• Excellence (working at a high level of commitment and capability)
• Accountability (taking personal responsibility).
• Inclusion (Encouraging Diversity)

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences Inc. and its subsidiaries and affiliates (collectively Gilead or the Company) to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law all employment actions relating to issues such as compensation benefits transfers layoffs returns from layoffs company-sponsored training education assistance social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds which may include an individuals gender race color national origin ancestry religion creed physical or mental disability marital status sexual orientation medical condition veteran status and age unless such protection is prohibited by federal state municipal provincial local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

Please apply via the Internal Career Opportunities portal in Workday.

Key Skills

Fitness, AXA, Council, Cleaning, Data Analysis

Employment Type: Full-Time

Experience: years

Vacancy: 1