Customer Order Management

Kimberly-clark; Birtley Green; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A multinational consumer goods company in England is seeking a Customer Order Management & Logistics Support Specialist. The role involves managing the full order cycle, effective customer communication, and collaborating with internal teams. Ideal candidates will have 1-2 years of experience in customer service or order management and must possess strong communication and organizational skills. Competitive pay and benefits, including flexible work arrangements, are offered.

Benefits

Gym memberships

Private medical insurance

Cycle to work scheme

Defined contribution pension scheme

Qualifications

• 1 - 2 years of customer-facing experience in Order Management / Customer Service.
• Experience in FMCG sector / Order To Cash / Supply Chain roles.
• Ability to manage pressured situations and multiple deadlines.

Responsibilities

• Manage the full order cycle and resolve delivery changes.
• Consolidate orders to reduce transport costs.
• Maintain direct customer communication to ensure satisfaction.

Skills

Customer relationship management skills

Excellent communication (written & verbal)

Time management skills

Proactive/can-do attitude

Strong team player

Ability to work independently

SAP skills

Thorough knowledge of MS Office

Job description

Job Overview

Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers. COM&LS Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken. They are the main point of contact for own Customers and multiple internal stakeholders within the Western Europe or UK regions. They must have excellent organizational and communication skills, especially in handling Customers' inquiries and concerns about the orders and resolving delivery discrepancies.

Responsibilities

• Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.
• Consolidate orders to optimize loads and reduce transport costs.
• Maintain direct customer communication to ensure satisfaction and minimize complaints.
• Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.
• Handle disputes, returns, and credit/debit notes in compliance with SOX controls.
• Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.
• Maintain accurate customer data and documentation.
• Identify process improvements and cost-saving opportunities.
• Provide training and share best practices within the team.

Company Culture & Values

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly‑Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you will experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Qualifications

• 1 - 2 years of Customer‑facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles
• Thorough knowledge of all MS Office tools
• SAP skills will be ideal
• Excellent time management skills, able to manage pressured situations
• Able to use own initiative and to work independently with multiple deadlines/tasks
• Customer relationship management skills
• Strong team player with the ability to work within the group and to train new team members
• Proactive/can‑do attitude
• Excellent communication (written & verbal), interpersonal skills will be essential

About Kimberly‑Clark

We are out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground‑breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU., Huggies®., Kleenex®., Cottonelle®., Scott®, Kotex®, Poise®. Depend®. Kimberly‑Clark Professional®. You already know our legendary brands‑and so does the rest of the world. In fact, millions of people use Kimberly‑Clark products every day. We know these amazing products wouldn't exist without talented professionals, like you. At Kimberly‑Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform - so there's your open door of opportunity. It's all here for you at Kimberly‑Clark. Led by Purpose. Driven by You.

Benefits

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work‑life balance drives us to support our employees' total well‑being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.