Customer Order Administrator

Anderson Recruitment Ltd; Gloucester; On-site; GBP 23,000 - 28,000; Full time

Job summary

A fast-growing company based in Gloucester seeks a Customer Order Administrator to handle orders and support sales teams. The role involves communicating with customers, managing records, and resolving issues related to orders and deliveries. Ideal candidates should have a proactive attitude, excellent communication skills, and strong attention to detail. This permanent position is fully office-based with a salary up to £28,000 annually, depending on experience. The company also offers various perks, including holidays and social events.

Benefits

Company funded Summer BBQ's

Christmas Party

23 days holiday + bank holidays

Company pension

Free parking

Qualifications

• Professional, proactive can-do attitude.
• Quick learner capable of solving problems efficiently.
• Excellent oral and written communication skills.
• Great attention to detail.

Responsibilities

• Handle incoming customer orders in all formats accurately.
• Communicate promptly with customers and colleagues.
• Use product knowledge to guide customers and offer suggestions.
• Provide operational support to domestic sales and overseas distribution.
• Resolve issues regarding delivery, order changes, and customer concerns.
• Maintain accurate customer records as per company standards.
• Carry out additional duties or projects as assigned.

Skills

Pro-active attitude

Problem-solving skills

Excellent communication

Attention to detail

Job description

Due to internal promotion, we have a brand-new permanent opportunity to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career.

Our client based in Quedgeley, Gloucester, who export their products around the world, are currently recruiting for a Customer Order Administrator to join the team. In this role, you’ll also assist sales teams and distributors while coordinating closely with internal groups, including purchasing, finance, and logistics.

What’s in it for you?

• Working within a friendly and social team that enjoy team events such a bowling and bottomless brunch.
• Company funded Summer BBQ’s and Christmas Party.
• 23 days holiday (3 days to be kept for Christmas shut down) + bank holidays.
• You'll get to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career.
• Company pension.
• Free parking.

Responsibilities:

• Handle incoming customer orders in all formats and ensure they are processed accurately.
• Communicate promptly with customers and colleagues, addressing enquiries through phone, email, written correspondence or other channels.
• Use strong product knowledge to guide customers, offer suggestions, and help them select suitable solutions.
• Work closely with both the domestic sales team and overseas distribution partners to provide operational support.
• Take ownership of resolving issues such as delivery setbacks, order changes, and customer concerns.
• Maintain accurate, up-to-date customer records in accordance with company standards and data requirements.
• Carry out additional duties or projects as assigned by management.

Candidate Attributes:

• A professional, pro-active and can-do attitude.
• A quick learner, able to problem solve quickly and take ownership comfortably.
• Excellent oral and written communication skills.
• Great attention to detail.

Hours: Monday – Friday - 8.45am - 5pm (fully office based)

Salary: Up to £28,000 per annum, depending on experience.