Customer Operations Supervisor/Lead

Huntress - Maidstone; Maidstone; On-site; GBP 40,000; Full time

Job summary

A leading recruitment agency in Maidstone is looking for a Customer Operations Supervisor to lead a team of customer service advisors. The ideal candidate will have strong leadership skills and a passion for delivering exceptional customer service. Responsibilities include monitoring KPIs and ensuring outstanding service delivery. This full-time role offers a competitive salary of £40,000 per annum.

Benefits

Competitive salary

Opportunities for career progression

Supportive work environment

Additional benefits package

Qualifications

• Proven experience in a customer service leadership role.
• Strong communication and people management skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Lead and motivate a team of customer service advisors.
• Ensure outstanding service delivery across all customer touchpoints.
• Monitor KPIs and implement strategies for improvement.

Skills

Leadership

Customer service

Problem-solving

Communication

Time management

Job description

Customer Operations Supervisor / Lead - Maidstone

Salary: £40,000 per annum

Location: Maidstone

Contract : Full-time, Permanent

Are you an experienced leader with a passion for delivering exceptional customer service? We're looking for a Customer Service Team Leader to join our dynamic team in Maidstone.

What You'll Do

• Lead and motivate a team of customer service advisors to achieve performance targets.
• Ensure outstanding service delivery across all customer touchpoints.
• Monitor KPIs and implement strategies for continuous improvement.
• Handle escalated queries and provide solutions promptly.
• Support training and development to enhance team skills.

What We're Looking For

• Proven experience in a customer service leadership role.
• Strong communication and people management skills.
• Ability to work under pressure and meet deadlines.
• A proactive approach to problem-solving and process improvement.

What We Offer

• Competitive salary of £40,000.
• Opportunities for career progression.
• Supportive and collaborative work environment.
• Additional benefits package (details available upon application). Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE :

We can only consider applications from candidates who have the right to work in the UK