Customer Operations Specialist - Electroverse

Octopus Energy Ltd; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading energy provider is looking for a Customer Specialist to join their operations team. The role involves caring for EV drivers, addressing customer queries through email and chat, and staying updated on product features. Ideal candidates will have strong written communication skills and a proactive approach to customer service. This position allows you to engage in a fast-growing industry while ensuring high-quality support for users.

Qualifications

• Fantastic written communication skills with varied tone based on audience.
• Organised with a proactive approach to customer communications.
• Technical curiosity and willingness to understand EV tech.

Responsibilities

• Manage customer inquiries over email and online chat.
• Provide high-quality support for EV drivers.
• Keep updated on Electroverse features and assist with customer queries.

Skills

Written communication skills

Problem-solving

Customer service

Job description

• Take a leading role looking after Electroverse customers: from sign‑up questions, card requests, app feedback and more, you’ll be the voice of our growing brand.
• Deliver high‑quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers.
• Dig in to the technical side of the product as you solve customer queries.
• Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms.
• As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers.
• Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow.

  You’re someone who gets real energy from talking to customers and helping figure out solutions.

• You’ll have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to.
• Take an organised approach to keeping an eye on day‑to‑day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast, and we need someone willing to jump on new problems and opportunities as part of the wider team.
• Not afraid to get a bit technical – for example, you might be pulling data from our admin portal and reporting it to the wider team.
• Prior knowledge of EVs & EV tech isn’t required (we’re pushing new boundaries after all!), but an interest in and desire to know more about the industry is important.

  In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future – all in the name of making public EV charging super simple for customers. Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more – all focused together on making Octopus the go‑to name in EV charging. We’re looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You’ll speak to our customers over email and online chat and get stuck in with operational processes.