Customer Operations Specialist

Octopus Energy Ltd; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy company in the UK is seeking a Customer Operations Specialist to improve processes and ensure excellent customer experiences. The role involves managing customer journeys from contracting to delivery, providing valuable feedback, and problem-solving any issues that arise. Ideal candidates should have strong attention to detail and a passion for customer service. This role offers opportunities within a rapidly growing company.

Qualifications

• Experience working independently and as part of a close-knit team.
• Natural finisher with a keen eye for detail to spot areas of improvement.
• Passion for delivering great customer experience.

Responsibilities

• Manage customer journeys from contracting to car delivery and after.
• Provide feedback on service processes and propose improvements.
• Problem-solve to ensure smooth transitions for customers.

Skills

Problem solving

Attention to detail

Team collaboration

Adaptability

Job description

We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to transition to zero‑carbon driving. This customer‑facing role will focus on carrying out and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, so your input will help shape the future of how we interact with our customers at all stages of their journey.

Responsibilities

• Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction.
• Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed.
• Provide feedback on our current service processes and systems and propose changes where necessary, based on prior experience.
• Problem‑solve to ensure everything is ready for the customer to enjoy a smooth transition and remove any blockers that arise.

Qualifications

• Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this.
• Previous knowledge of EVs/the automotive industry is not required.
• A passion for problem solving and going above and beyond to ensure you deliver a great customer experience.
• Experience working independently and as part of a close‑knit team.
• A curious and keen eye for detail to spot areas of improvement – we love hearing examples!
• To be a natural finisher and an effective operator – you leave no loose ends in your path.
• To want to be part of a rapidly growing company and be comfortable adopting changes quickly.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We may use artificial intelligence tools to support parts of the hiring process, but final hiring decisions are made by humans.