Customer Operations Manager

Guidant Global; Warwick; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading Specialised Industrial Service Provider in the UK is seeking a Customer Operations Manager. This temporary role involves processing sales quotations, managing deliveries, and ensuring excellent customer service. Candidates should have strong relationship-building skills and experience managing customer accounts. Join a supportive environment where your contributions make a difference.

Qualifications

• Ability to process sales quotations with purchasing and expediting experience.
• Excellent customer relations and communication skills.
• Strong relationship-building skills to enhance sales activity and customer service.

Responsibilities

• Process quotations for stock to order based on data provided by the customer.
• Complete quoting, ordering, and raising invoices to suit customer requirements.
• Expedite orders in process.
• Check and process deliveries in the on-site stores area.
• Transport goods from stores area to office on-site.
• Book goods in, create delivery notes, and distribute orders to customer staff.

Skills

Customer relations

Communication skills

Sales quotations processing

Relationship-building skills

Basic IT literacy

Job description

Job Title: Customer Operations Manager

Location: Aston Martin, Banbury Rd, Gaydon, Lighthorne Heath, Warwick, CV35 0DB

Pay/Salary: £32,000/annum, £17.58/hour

Working Hours/Shift Pattern: Monday to Thursday 7:00 - 15:30, Friday 7:00 - 12:00

Type of Employment: Temporary - 3 months (possibility of extension, subject to sickness cover)

About the Client:

We're a leading Specialised Industrial Service Provider, making remarkable a reality every single day. We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make industry work better. You might just see O-rings and valves, but to us, they help power the world. We know our hard-working people are the backbone of our mission, providing customers with specialist knowledge and hands-on service. This is where you come in!

Why Join the Client?

With 170 sites across the UK and Ireland, a supportive environment is never far away. And, even though we're proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull - wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there. We're committed to building a community – it's the people you work with, the support you receive from your manager, and the technical specialism that's at the core of everything we do. What are you waiting for? We can't do it without you!

Main Duties & Responsibilities:

• Process quotations for stock to order based on data provided by the customer

• Complete quoting, ordering, and raising invoices to suit customer requirements

• Expedite orders in process

• Check and process deliveries in the on-site stores area

• Transport goods from stores area to office on-site

• Book goods in, create delivery notes, and distribute orders to customer staff

• Complete day-to-day sales administration as applicable on internal and customer digital systems

• Adhere to on-site Health & Safety policies and procedures

Essential Skills / Experience / Qualifications:

• Ability to process sales quotations with purchasing and expediting experience

• Excellent customer relations and communication skills

• Strong relationship-building skills to enhance sales activity and customer service

• Basic IT literacy to complete daily activities (system-specific training provided)

• Supervisory experience not essential, but must demonstrate accountability for sales performance and customer relationships

• Previous experience managing customer accounts

• Comfortable being the sole representative on-site, working alongside the customer daily