Customer Operations Leader – Delivery & Team Growth

Royal Mail Group; Airdrie; Presencial; GBP 46.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential

25 days annual leave

Pension

Descripción de la vacante

Royal Mail Group in Airdrie is seeking a Customer Operations Manager to lead the delivery and collection operation at our Airdrie DO. You will ensure service, safety, quality, productivity and people objectives are met while coaching frontline colleagues to deliver exceptional customer service.

You’ll drive change and continuous improvement, manage resources and budgets, build union relationships and maintain a high-performing, inclusive environment where teams are motivated to excel in a

Formación

• Experience leading teams within an operational, customer-focused or logistics environment.
• Strong people leadership, coaching and performance management capability.
• Ability to evaluate performance data and take action to improve results.
• Experience managing resources, workload planning and operational delivery.
• Strong stakeholder management skills, including working with colleagues, customers and trade union representatives.
• Experience driving change and continuous improvement initiatives.

Responsabilidades

• Lead operational performance across safety, customer, quality, productivity and people measures.
• Recruit, develop, coach and engage frontline colleagues to create a high-performing team culture.
• Manage resource planning, budgets and operational performance to deliver service and efficiency targets.
• Build strong and collaborative relationships with customers, stakeholders and trade union representatives.
• Drive continuous improvement, change initiatives and adoption of new ways of working.
• Maintain accountability for operational compliance, asset management and the overall performance of the unit.

Conocimientos

People leadership

Coaching

Performance management

Stakeholder management

Change management

Data analysis

Descripción del empleo

Royal Mail Group in Airdrie is seeking a Customer Operations Manager to lead the delivery and collection operation at our Airdrie DO. You will ensure service, safety, quality, productivity and people objectives are met while coaching frontline colleagues to deliver exceptional customer service.

You’ll drive change and continuous improvement, manage resources and budgets, build union relationships and maintain a high-performing, inclusive environment where teams are motivated to excel in a