Customer Operations Executive

Carmoola; London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25 days Holiday (+Bank Holidays)

Modern office space

Growth and development potential

Flexible working hours

Job summary

An innovative company is seeking a Customer Operations Executive to enhance customer experiences and manage various aspects of customer interactions. In this dynamic role, you will respond to inquiries, deliver exceptional service, and collaborate with teams to improve processes. This position offers an exciting opportunity to grow within a fast-paced startup environment, where your contributions will directly impact customer satisfaction and business success. If you are passionate about helping others and thrive in a solution-oriented atmosphere, this role is perfect for you.

Qualifications

• Excellent written and verbal communication skills are essential.
• Experience in a consumer-friendly environment is required.

Responsibilities

• Respond to customer enquiries via phone, chat, and email.
• Manage onboarding, collections, and complaints effectively.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Empathy

Growth Mindset

Education

2+ years experience in customer service

Experience in a startup environment

Tools

Zendesk

Job description

Get AI-powered advice on this job and more exclusive features.

Are you Carmoola's Customer Operations Executive, managing collections, complaints and onboarding new customers?

About Carmoola
Despite the Fintech revolution, the car finance sector remains completely archaic. This £500B market is one of the largest consumer markets in Europe. With a major shift underway in consumer behaviour, Carmoola has developed a game changing product. We are a direct to consumer digital car finance lender that utilises a proprietary technology stack to deliver a game-changing consumer experience.

• Get a budget in 60 seconds and finance a used car in minutes utilising open banking, credit and vehicle data
• Pay for the car online with a virtual card, or at any dealership with Apple/Google Pay
• Save money with better value finance and get a discount for going green
• Get flexibility to manage your plan in-app

With an experienced founding and management team, who have over 40 years experience in consumer lending and have worked together in fast growth businesses before, Carmoola is well positioned to scale the business quickly. Carmoola has raised over £100M and is backed by some great Fintech angels and VC investors including: Venture Friends, Clocktower Ventures, InMotion Ventures (Part of Jaguar Land Rover) and BCI.

As Customer Ops Exec you will be:

• Responding to customer enquiries over the phone, via chat and email
• Delivering WOW to our customers with excellent customer service
• Interacting with current and potential customers
• Interacting with the Product team to continually improve the customer experience
• Always be looking for ways to go ‘above and beyond' to make customers happy
• Managing all aspects of the loan, including onboarding new customers, collections and complaints

Requirements

You'll want to be our Customer Ops Exec because:

• You love helping people
• You thrive when finding solutions to issues
• You are patient, honest and kind
• You're very smart, and love the StartUp environment
• You're a driven, ambitious individual who's looking to build their career at an exciting very fast growing company
• You are a naturally personable, great communicator who has a passion for their work and the people they work with

Carmoola is committed to being a diverse and inclusive employer, we welcome others who share in that value with us.

Our ideal Customer Ops Exec will have:

• The very best written and verbal communication skills, you love to engage and people find you to be warm and friendly
• 2 plus years experience in a consumer friendly environment, in customer service or similar
• Fantastic interpersonal skills, very good empathy and high EQ
• Worked in a mobile app environment (with Zendesk experience as a bonus)
• Experience within a startup environment
• A growth mindset and positive attitude
• Experience working in lending or consumer credit is a massive bonus!

Benefits

What's in it for you?

• Be an expert within the scope of your role, with incredible growth and development potential
• £30K - £38K dependent on experience
• This is a shift-based role. You will work a 40 hour week, and our opening hours are 8am to 9pm, 7 days a week, so you'll usually work 2 weekends a month, but some months it could be 3 weekends
• Modern office space in beautiful Primrose Hill, with all the expected Startup Mod Cons
• 25 days Holiday (+Bank Holidays)
• The opportunity to learn quickly, amongst like-minded peers

Thank you for reading, and we can't wait to hear from you! If you don't have everything on the list - don't worry! At Carmoola we love working with smart, enthusiastic people, who are willing to learn.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting