Customer Operations Coordinator

Yeo Valley Farms (Production) Ltd; Highbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading dairy production company in Highbridge is looking for a multi-skilled candidate to manage customer fulfilment for internally and externally managed stock. The role involves direct communication with cross-functional teams to enhance customer excellence. Ideal candidates must possess strong communication skills, IT proficiency, and experience in stock management. This role offers a competitive benefits package including 25 days holiday and a pension scheme.

Benefits

25 days’ holiday plus bank holidays

Non-contributory pension scheme

Healthcare

Childcare vouchers

Cycle to work scheme

Subsidised products and preferable rates with partners

Qualifications

• Excellent communication and organisational skills are essential.
• Proven ability to manage administration tasks effectively.
• Must thrive in a dynamic, fast-paced environment.
• Strong IT skills, especially in Microsoft Word, Excel, and Outlook.
• Experience with Warehouse Management Systems is essential.
• Background in stock management within fast-moving consumer goods is required.

Responsibilities

• Manage customer orders efficiently.
• Handle discrepancies and haulier claims.
• Oversee third-party ice cream management.

Skills

Excellent communication and organisational skills

Excellent administration skills

Ability to work in a busy fast-paced environment

Excellent level of IT literacy with Microsoft Office

Ability to communicate with people at all levels

Experience in Warehouse Management Systems

Stock Management in FMCG

Customer service/focus experience

Job description

Overview

So, what will I be doing?

This multi-skilled role will manage all aspects of customer fulfilment of both internally and externally managed stock, specialising in order optimisation, 3rd party stock management and all aspects of customer and haulage claims. Partnerships are a key part of the role, working cross functionally with the Commercial and Supply Chain teams to deliver customer excellence, being the key supply chain contact for customer ordering and claims and for the management of finished goods products stored and distributed by 3rd party providers. You will need to have excellent inter-personal skills and be able to clearly and confidently communicate both internally and externally at multiple levels. Due to the complex nature this role covers, you will need to be able to think on your feet and use multiple resources to identify, react and resolve issues as well as to be able to identify opportunities for improvement.

There are a team of 4 people completing these tasks daily but adaptability to cover all areas is fundamental to the success of the team. The role has 3 key areas.

Responsibilities

1. Customer orders.

2. Customer discrepancies and haulier claims.

3. Third Party ice cream management.

This role is a Mon-Fri based office role.

What you will need

1. Excellent communication and organisational skills

2. Possess excellent administration skills.

3. Ablility to work in a busy fast paced environment

4. An excellent level of IT literacy with Microsoft Office including Word, Excel and Outlook.

5. Ability to communicate with people at all levels both internally and externally.

6. Experience in Warehouse Management Systems

7. Stock Management in FMCG

8. Customer service/focus experience.

Why should I join the family?

At Yeo Valley we are independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UKs major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK’s packaged yogurt. We’re sure you don’t need convincing, but there’s a whole host of benefits that we offer including:

• 25 days’ holiday, plus bank holidays
• non contributory pension scheme
• healthcare
• childcare vouchers
• cycle to workscheme
• subsidised products and preferable rates with our partners.

Please note that Yeo Valley do not accept speculative agency applications, we will only accept applications that have been submitted to us via our recruitment portal at the point of instruction.