Customer Operations Assistant (Part Time)

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 27,000; Part time

Job summary

Join a forward-thinking company as a Customer Operations Assistant in Newcastle upon Tyne. This part-time role offers a competitive salary and a vibrant work environment where you will manage customer accounts, handle supplier communications, and contribute to process improvements. Enjoy a supportive team atmosphere and numerous perks, including generous holiday options, personal development funding, and health benefits. If you are detail-oriented, adaptable, and eager to make a difference, this opportunity is perfect for you!

Benefits

25 days holiday plus bank holidays

Access to employee discounts

Up to £1500 for personal development

Paid volunteering day

Health benefits including private GP

Support for commuting costs

Cycle to Work scheme

Enhanced pension contributions

Free mortgage advice

Social activities like sports and team events

Qualifications

• Inquisitive with a keen eye for detail.
• Strong problem-solving abilities and excellent time management.

Responsibilities

• Opening and closing accounts with suppliers and ensuring accurate meter readings.
• Managing incoming tickets and collaborating with suppliers.

Skills

Detail-oriented

Time management

Multitasking

Problem-solving

Communication

Flexibility

Job description

Social network you want to login/join with:

Customer Operations Assistant (Part Time), Newcastle upon Tyne

Client:

One Utility Bill

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

9135cea34079

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

Job Description:

Customer Operations Assistant £26,200 per annum (pro rata)| Permanent

A Little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everyone gets involved to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

• Opening and closing accounts with suppliers for the tenancy start and end dates & ensuring accurate meter readings for billing.
• Answering inbound calls from suppliers and monitoring email mailboxes.
• Processing incoming post and ensuring bills are paid and allocated correctly.
• Auditing packages to ensure utility services are correctly set up and identifying areas needing additional information.
• Managing incoming tickets through to resolution.
• Accurate note and data entry, updating spreadsheets, tickets, and packages accordingly.
• Completing tasks efficiently within team SLA’s and KPIs.
• Working with the Customer Support team to address customer queries promptly.
• Producing daily productivity reports.
• Contributing to process development and improvements within the Customer Operations team.
• Collaborating with suppliers to enhance relations and communication.

This role will mainly be based within our Broadband team.

A little bit about you

• Inquisitive with a keen eye for detail.
• Excellent time management and multitasking skills.
• Strong problem-solving abilities.
• Confident in communicating with various stakeholders.
• Unfraid to share new ideas.
• Flexible and adaptable, willing to support the wider team.

What you’ll get from us

• A salary of £26,200 plus annual increments.
• 25 days holiday plus bank holidays; options to buy or sell up to 5 days annually.
• Access to employee discounts via Magpie.
• Up to £1500 for personal development or learning.
• A paid volunteering day for charity work.
• Access to health benefits including private GP and counselling through Simply Health.
• Support for commuting costs via Nexus and Go North East.
• Cycle to Work scheme for bike purchases.
• Enhanced pension contributions after 3 years.
• Free mortgage advice from Charles Cameron & Associates.
• Social activities like weekly sports, team events, and charity fundraisers.

This is a part-time role working Tuesday, Wednesday, and Thursday.