Customer Operations Assistant

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading tech company in Newcastle upon Tyne is seeking a Customer Operations Assistant to streamline household billing processes. This full-time role involves managing supplier accounts, addressing customer queries, and contributing to team improvements. The company offers a competitive salary, generous holiday, and various employee benefits, making it a great place to work.

Benefits

25 days holiday plus bank holidays

Access to employee discounts

Up to £1500 for personal development courses

Paid volunteering day for charity work

Health benefits including private GP

Cycle to Work scheme

Enhanced pension contributions after 3 years

Free mortgage advice

Social activities including sports and team events

Qualifications

• Inquisitive with attention to detail.
• Excellent time management and multitasking skills.
• Strong problem-solving abilities.

Responsibilities

• Opening and closing accounts with suppliers for tenancy start and end dates.
• Answering inbound calls from suppliers and monitoring email inboxes.
• Collaborating with the Customer Support team to address customer queries.

Skills

Attention to Detail

Time Management

Problem Solving

Communication

Job description

Customer Operations Assistant £26,200 per annum | Full time, Permanent

A Little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everyone is involved in making things work, the team makes you feel welcome from day one, and the office is near some popular pubs.

What you’ll be doing

• Opening and closing accounts with suppliers for tenancy start and end dates, including accurate meter readings to ensure billing accuracy.
• Answering inbound calls from suppliers and monitoring email inboxes.
• Processing incoming post and ensuring bills are paid and allocated correctly.
• Auditing utility packages to ensure correct setup and identifying areas needing additional information.
• Managing incoming tickets through to resolution.
• Updating relevant spreadsheets, tickets, and packages with accurate notes and data.
• Completing workload efficiently within team SLAs and KPIs.
• Collaborating with the Customer Support team to address customer queries promptly.
• Producing daily productivity reports.
• Contributing to process improvements within the Customer Operations team.
• Working with suppliers to enhance relations and communication.
• This role will primarily be based within our Broadband team.

A little bit about you

Inquisitive with attention to detail.

Excellent time management and multitasking skills.

Strong problem-solving abilities.

Confident communicator with stakeholders.

Open to sharing ideas and suggestions.

Diverse and adaptable, willing to support the team.

What you’ll get from us

A salary of £26,200 with annual increases.

25 days holiday plus bank holidays, with options to buy or sell holiday days.

Access to employee discounts via Magpie.

Up to £1500 for personal development courses.

A paid volunteering day for charity work.

Health benefits including private GP and counselling services through Simply Health.

Support with commuting costs via Nexus and Go North East.

Cycle to Work scheme for a new bike.

Enhanced pension contributions after 3 years.

Free mortgage advice from Charles Cameron & Associates.

Social activities including sports, team events, and charity fundraisers, plus sponsorship of Ouseburn Community Farm.