Customer Operations Advisor

Carbon60; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Operations Advisor located in Birmingham. In this role, you will support on-site operations within a heavy automotive environment, ensuring timely access to parts for engineers. Strong communication and organizational skills are essential, along with basic computer literacy. The position offers a temporary contract with a pay rate of £13.06 per hour. You'll work Monday to Friday, 40 hours a week, in a challenging yet rewarding environment.

Benefits

Safety boots provided

Training provided

Qualifications

• Strong communication skills for customer-facing interactions.
• Comfortable working in a male-dominated, heavy automotive environment.
• Stores or warehouse experience advantageous but not essential.

Responsibilities

• Support the on-site stores operation within a heavy automotive environment.
• Receive goods, complete required documentation, and allocate stock.
• Assist engineers in locating parts and materials.

Skills

Basic computer literacy

Professional e-mail correspondence

Data entry using MS Excel

Excellent communication skills

Organisational skills

Job description

Customer Operations Advisor

Role: Customer Operations Advisor

Pay Rate: £13.06 per hour (£27,164.80 per annum equivalent). Overtime: Rare but possible. Overtime rates: 1.5x (Mon-Sat), 2x (Sunday).

Contract Type: Temporary - 3 months (Possibility of extension or temp-to-perm)

Location: Witton, Birmingham

Working Pattern: Monday to Friday - 8:00am - 4:30pm (30-minute lunch - 40 hours per week)

The Role

As a Customer Operations Advisor, you will support the on‑site stores operation within a heavy automotive / manufacturing environment, ensuring engineers have timely access to parts and materials while maintaining accurate stock control and system records. This is a customer‑facing role requiring strong communication, organisation, and basic IT skills.

Main Duties & Responsibilities

• Receive goods, complete required documentation, and allocate stock accordingly
• Support a self‑service store model using RFID‑tagged stock
• Tag and store items to support engineer self‑service access
• Expedite orders by liaising directly with suppliers and confirming lead times
• Update on‑site computer systems for goods receipting and order tracking
• Replenish two vending machines with stock as required
• Assist engineers in locating parts and materials
• Carry out stock checks and stock takes
• Maintain general housekeeping standards within the stores area
• Adhere to all Health & Safety procedures on site

Essential Skills / Experience

Basic computer literacy:

• Professional e‑mail correspondence
• Data entry using MS Excel and on‑site systems
• Ability to update system information accurately
• Good time‑keeping and organisational skills

Excellent communication skills for:

• Customer‑facing interactions
• Supplier liaison
• Comfortable working in a male‑dominated, heavy automotive / industrial environment

Stores or warehouse experience advantageous but not essential (training provided)

Working Environment

Automotive / manufacturing site. Meets all H&S requirements but is not a clean office environment. Candidates must be comfortable working around automotive components and industrial equipment.

Additional Information

Safety boots can be provided (all sizes available), or candidates may bring their own.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.