Customer Operations Administrator

Pegasus Homes; Whiteley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A property management company in England is seeking a Customer Operations Coordinator to provide vital administrative support. The ideal candidate will have experience in property or facilities management and strong skills in CRM systems and Google tools. This hybrid role requires a presence in the Winchester office three days a week. Responsibilities include maintaining databases and coordinating compliance inspections, ensuring efficiency across the organization.

Qualifications

• Experience as an Administrator in property or facilities management.
• Proficient in CRM systems and IT literate with Google tools.
• Strong organisational skills and attention to detail.

Responsibilities

• Maintain and update comprehensive databases for accuracy.
• Process contractor completion documentation effectively.
• Coordinate statutory compliance inspections with third parties.

Skills

Attention to detail

Organisational skills

Written communication

Verbal communication

CRM proficiency

Tools

Google tools

Fixflo

Qube

Salesforce

Job description

Overview

You will play a pivotal role providing core administrative support for our busy Customer Operations team, enabling the consistent delivery of essential services across our property portfolio. Success in this position relies on collaboration with our internal teams and key external stakeholders, ensuring we rigorously adhere to all relevant legislation and maintain the highest levels of compliance, maintenance, and critical service provision. Your contributions will directly amplify the performance of our property management teams across all our communities, Data & System Management.

Responsibilities

• Maintain and update comprehensive databases ensuring impeccable accuracy and record‑keeping.
• Utilise the in‑house system to process contractor completion documentation and promptly raise necessary remedial actions.
• Input and update records for all service events and agreements.
• Coordinate and schedule statutory compliance inspections with third‑party consultants to meet deadlines.
• Raise follow‑up actions arising from risk assessments, inspections, and audits.
• Act as a central point of contact for effective departmental communication and problem‑solving.
• Manage administrative processes for new team starters and leavers, including timely system updates.
• Support site teams and contractors with system or work‑related queries.
• Manage the sensitive administration of customer information, ensuring prompt updates and appropriate communication.
• Provide accurate data and updates to support internal performance reporting.
• Manage and maintain essential stock levels (e.g., fobs and pendants) and handle resident invoicing.

Qualifications

• Experienced Administrator within property or facilities management environment.
• Proficient with CRM systems; proven ability to learn new systems quickly (e.g., Fixflo, Qube, Salesforce).
• IT literate with Google tools (Gmail, Docs, Sheets) and internet usage.
• Exceptional organisational skills and attention to detail, especially in database management and record‑keeping.
• Strong written and verbal communication skills.
• High levels of accuracy and ability to prioritise and meet deadlines.
• Excellent spoken and written English.

Good to know

• Internally you will be known as Customer Operations Coordinator.
• This hybrid role requires an expectation of 3 days per week based within our Winchester office, including Tuesdays.
• Occasional site visits and work from alternative offices or developments may be required.