Customer Operations Administrator

AJ Walter Aviation; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aviation support company in the UK seeks a full-time Customer Operations Administrator. This role involves overseeing supplier accounts to ensure the seamless delivery of customer demands while enhancing the repair cycle management. The ideal candidate will possess strong administrative skills and problem-solving abilities, alongside excellent communication skills. This position combines teamwork and relationships with customers to drive results in a fast-paced environment, offering a range of employee benefits.

Benefits

Team fun budget

Free access to LinkedIn Learning

Charity events and community projects

Modern office with onsite gym and restaurant

Discretionary bonus

Private healthcare

Relocation support

Qualifications

• Proven ability in customer service to aid delivery through relationship management.
• Ability to multi-task, prioritise and meet deadlines and KPIs.
• Good attention to detail.

Responsibilities

• Build relationships with your portfolio of customers.
• Process repair orders via conference calls and status reports.
• Negotiate reductions on repair shop quotations.
• Monitor supplier performance through bespoke data systems.
• Identify and resolve operational issues.

Skills

Good administrative skills

Microsoft Outlook and Excel

Customer service

Strong problem-solving skills

Excellent verbal and written communication

Multi-tasking and prioritization

Organizational and time management

Numerate and detail-oriented

Adaptability in a fast-paced environment

Tools

ILS system

Airbus World Quantum

AMOS

Job description

Job description

Join us as a vital player in our team as a Customer Operations Administrator (internally known as Component Repair and Overhaul Executive). Your role will be pivotal in ensuring the seamless delivery of customer demands by overseeing crucial supplier accounts within the repair cycle.

This position is designed to drive the Procurement Strategy within the repair management domain aligning with the specific needs of customers such as easyJet, Aer Lingus and Power by the Hour contracts.

Collaborating with both internal and external partners you will take charge of the entire repair cycle to guarantee on‑time delivery catering to diverse customer requirements. Be the force behind exceeding KPIs and ensuring a smooth operation. Elevate your career with us!

Your day‑to‑day duties

• Building relationships and working with your portfolio of Customers.
• Processing repair orders via conference calls & status reports with Customers.
• Negotiating a reduction on repair shop quotations when required.
• Performing to KPIs Supplier and Customer contract terms.
• Expediting of business‑critical components.
• Monitoring Supplier performance through the use of bespoke data systems and tools.
• Improving Supplier performance through working with internal stakeholders to support the root cause & corrective action process.
• Identify and resolve any issues that may impact the business‑as‑usual operation.
• Carrying out any other job‑related duties as deemed necessary by the Team Leader or Head of CRO.

Job requirements

About you

To be successful in the role you will bring :

• Good administrative skills gained within an office environment.
• Ability to use Microsoft Outlook and Excel.
• Proven ability in customer service to aid delivery through relationship management.
• Strong problem‑solving skills and ability to use own initiative in a busy environment.
• Excellent verbal and written communication skills at all levels.
• Ability to multi‑task, prioritise and meet deadlines and KPIs.
• Organisational and time management skills.
• Numerate accurate with good attention to detail.
• Adapts well to change within a fast‑paced environment.

Desirable :

• Background in MRO repairs or trading.
• Keen to develop in repair cycle management.
• Analytical with reporting experience.
• Familiar with systems like ILS, Airbus World Quantum or AMOS.

Why join us

We are AJW. We connect supply and deliver. We’re proud to be part of an industry that connects the world. At AJW we’re more than just a business – we’re a global team shaping the future of aviation. We connect supply and deliver to keep the world moving and we invest in the people who make it happen. When you join us you’ll be part of an innovative supportive and inclusive workplace where you can grow and thrive.

• Team fun budget to bring colleagues together.
• Free access to LinkedIn Learning to support your development.
• Opportunities to take part in charity events, volunteering and community projects.
• A modern office with an onsite gym, bike‑to‑work scheme and a great restaurant.
• A discretionary bonus and private healthcare.
• Relocation support if you’re moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration and development. However we understand personal circumstances vary and we support flexibility where needed. Some roles may require more in‑office presence to meet business needs but we’re committed to finding the right balance for our team.

Employment details

Employment Type: Full‑time

Experience: Years

Vacancy: 1