Customer Operational Account Manager

Recruitment Boutique Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking an experienced Customer Operational Account Manager to join their team at Heathrow. This role involves leading key customer relationships and driving service excellence in the aviation and logistics sectors. Ideal candidates will demonstrate strong account management experience in hospitality or aviation, excellent stakeholder management skills, and a proactive approach. Competitive salary and benefits are offered.

Benefits

Competitive salary

Benefits package

Qualifications

• Proven experience in account management within aviation, catering, or hospitality.
• Strong stakeholder management and commercial acumen.
• Excellent communication, analytical, and organisational skills.
• Proficiency in Microsoft Office (especially Excel).
• Proactive, hands-on approach with flexibility to travel.

Responsibilities

• Build trusted relationships with key customer stakeholders.
• Oversee daily account performance, service KPIs, and compliance.
• Collaborate across operations, culinary, procurement, and finance.
• Lead customer meetings and continuous improvement initiatives.
• Support pricing, budgeting, and commercial performance.

Skills

Account management

Stakeholder management

Commercial acumen

Communication skills

Analytical skills

Organisational skills

Microsoft Office proficiency

Job description

Are you an experienced Account Manager in aviation, catering, or hospitality? This is an exciting opportunity to join a fast‑paced, customer‑focused business in the aviation and logistics sectors.

Our client is seeking a dynamic Customer Operational Account Manager to lead key customer relationships, drive service excellence, and deliver strong commercial results. Based at Heathrow, you’ll play a pivotal role in maintaining and developing one of the company’s flagship accounts.

What you’ll do:

• Build trusted relationships with key customer stakeholders.
• Oversee daily account performance, service KPIs, and compliance.
• Collaborate across operations, culinary, procurement, and finance.
• Lead customer meetings and continuous improvement initiatives.
• Support pricing, budgeting, and commercial performance.

What you’ll bring:

• Proven experience in account management within aviation, catering, or hospitality.
• Strong stakeholder management and commercial acumen.
• Excellent communication, analytical, and organisational skills.
• Proficiency in Microsoft Office (especially Excel).
• A proactive, hands‑on approach with flexibility to travel.

This is a fantastic opportunity to make a tangible impact in a complex, fast‑moving operational setting. You will be walking the floor and get to know the customer, as well as working closely with commercial and pricing teams.

Location: Heathrow, with occasional travel to other sites (Manchester, Glasgow, Gatwick)
Contract: Permanent, full‑time, 4 - 5 days a week onsite
Package: Competitive salary + benefits