Customer Operational Account Manager

O.T. Client Services; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic logistics company in the Greater London area is seeking an experienced Account Manager to enhance customer relationships at Heathrow. The role focuses on maintaining key accounts, driving service excellence, and collaborating with cross-functional teams. Candidates should have a strong background in aviation, catering, or hospitality. The position is full-time, onsite, offering a competitive salary and benefits.

Benefits

Competitive salary

Benefits

Qualifications

• Proven experience in account management within aviation, catering, or hospitality.
• Strong stakeholder management and commercial acumen.
• Excellent communication, analytical, and organisational skills.
• Proficiency in Microsoft Office (especially Excel).
• A proactive, hands-on approach with flexibility to travel.

Responsibilities

• Build trusted relationships with key customer stakeholders.
• Oversee daily account performance, service KPIs, and compliance.
• Collaborate across operations, culinary, procurement, and finance.
• Lead customer meetings and continuous improvement initiatives.
• Support pricing, budgeting, and commercial performance.

Skills

Account management experience in aviation, catering, or hospitality

Stakeholder management

Communication skills

Analytical skills

Organisational skills

Excel proficiency

Flexibility to travel

Tools

Microsoft Office

Job description

Overview

Are you an experienced Account Manager in aviation, catering, or hospitality? This is an exciting opportunity to join a fast-paced, customer-focused business in the aviation and logistics sectors.

Our client is seeking a dynamic Customer Operational Account Manager to lead key customer relationships, drive service excellence, and deliver strong commercial results. Based at Heathrow, you’ll play a pivotal role in maintaining and developing one of the company’s flagship accounts.

What you’ll do :

• Build trusted relationships with key customer stakeholders.
• Oversee daily account performance, service KPIs, and compliance.
• Collaborate across operations, culinary, procurement, and finance.
• Lead customer meetings and continuous improvement initiatives.
• Support pricing, budgeting, and commercial performance.

What you’ll bring :

• Proven experience in account management within aviation, catering, or hospitality.
• Strong stakeholder management and commercial acumen.
• Excellent communication, analytical, and organisational skills.
• Proficiency in Microsoft Office (especially Excel).
• A proactive, hands-on approach with flexibility to travel.

This is a fantastic opportunity to make a tangible impact in a complex, fast-moving operational setting. You will be walking the floor and get to know the customer, as well as working closely with commercial and pricing teams.

Location :

Heathrow, with occasional travel to other sites (Manchester, Glasgow, Gatwick)

Contract :

Permanent, full-time, 4 - 5 days a week onsite

Package :

Competitive salary + benefits