Customer Network Manager

Tiro Partners; City Of London; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A well-established IT consultancy in London seeks a Customer Network Manager to build and maintain trusted relationships with senior technology leaders. This role involves designing engaging regional events and collaborating with teams to enhance client engagement. Ideal candidates will have over 5 years of experience in community management or customer engagement within a B2B setting. Knowledge of CRM platforms is beneficial. This is a 12-month fixed-term contract with a salary up to £60k plus benefits.

Qualifications

• 5+ years' experience in community management or similar in a B2B environment.
• Proven experience working with senior stakeholders.
• Background in hosting executive-level events.

Responsibilities

• Build and maintain trusted relationships with senior technology leaders.
• Design and deliver engaging regional events such as roundtables and workshops.
• Identify engagement risks and proactively re-engage members.
• Collaborate closely with consulting, delivery and marketing teams.

Skills

Community management

Customer engagement

Relationship management

Account management

Excellent communication

Tools

CRM platforms

Job description

Network Manager / Customer Success / Relationship Manager / Account Manager / Client Engagement / Community Manager

Title: Customer Network Manager

Location: London (2x per week)

Salary: up to £60k+ benefits

Sector: IT Consultancy / Technology Services

NOTE - THIS IS A 12MONTH FIXED TERM CONTRACT

The Opportunity

We're working with a well-established IT consultancy that partners with large organisations to deliver complex technology and digital transformation programmes.

They are looking to hire a Customer Network Manager. This role is all about building trusted relationships, creating meaningful experiences for senior technology leaders, and strengthening long-term engagement across current and former clients.

What You'll Be Doing

• Build and maintain trusted, one-to-one relationships with senior technology leaders across the UK
• Design and deliver engaging regional events such as roundtables, dinners, workshops, etc.
• Identify engagement risks and proactively re‑engage members
• Collaborate closely with consulting, delivery and marketing teams to ensure alignment
• Maintain accurate records of engagement and activity using CRM tools

What We're Looking For

• 5+ years' experience in community management, customer engagement, relationship management, customer success, account management or similar within a B2B environment
• Proven experience working with senior stakeholders
• Background in hosting executive-level events
• Excellent communication and relationship‑building skills

Nice to Have

• Background in IT / Tech / SaaS / similar
• Experience with customer communities, alumni networks or advocacy programmes
• Familiarity with CRM platforms (e.g. HubSpot)