Customer Manager - Solihull

Asda Stores Ltd.; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Customer Manager to enhance customer experiences and lead store operations. This role involves coaching colleagues, resolving customer issues, and ensuring service standards. Must have experience in retail or hospitality environments and be passionate about customer service. The position offers competitive pay and benefits including discounts, bonuses, and health support.

Benefits

Colleague discount

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test

Discounted Asda services

Flexible pay options

Company pension

24/7 virtual GP

Excellent parental leave policies

Colleague recognition programme

Discounts across services and activities

Qualifications

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Flexibility to work a range of shifts, including weekends and evenings.
• Passion for customer service and team development.

Responsibilities

• Champion customer experience and ensure lasting impressions.
• Lead, coach, and inspire colleagues on service standards.
• Drive service improvements across the store.

Skills

Customer service

Strong communication

Team development

Problem-solving

Job description

At Asda, we want you to find your everything. As our Customer Manager, you'll be the champion of customer experience in store-ensuring every interaction leaves a lasting impression. You'll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You'll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it's supporting front-end operations, managing feedback, or driving service improvements, you'll make sure our store is a place customers love to shop.

• Customer-obsessed: You understand what great service looks like and inspire others to deliver it. Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise. Empathetic leader: You support your team to handle customer queries confidently and professionally. Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
• Collaborative: You work across departments to ensure a seamless customer journey. Proactive: You identify opportunities to enhance customer experience and act on them.
• What you'll bring: Experience managing or supervising in a customer-facing retail or hospitality environment. Strong communication and people skills. A passion for customer service and team development. Confidence in handling customer feedback and resolving issues. Flexibility to work a range of shifts, including weekends and evenings.
  Alongside a competitive salary, you'll get lots of other great benefits too, including:
• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas