Customer Love Team Member - Part time

Butternut Box; Greater London; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A leading pet food service in Greater London is looking for a dedicated Customer Service Representative. This role involves responding to customer queries via phone, email, and live chat, building relationships, and helping to shape the customer journey. Candidates should possess excellent communication skills and a passion for problem-solving. The position is part-time, 25 hours per week, perfect for someone looking to make a difference in the pet food industry.

Benefits

25 days holiday plus 8 bank holidays

5 paid ‘paws’ days for wellbeing

£500 personal learning budget

Enhanced parental leave

Private Medical Insurance

Discounted gym access

Qualifications

• Experience in a customer service role is required.
• Able to communicate effectively both spoken and written.
• Demonstrate problem-solving skills and independent work.

Responsibilities

• Respond to customer queries via phone, email, and live chat.
• Provide customer feedback to improve business strategies.
• Be the face and voice of Butternut Box to customers.

Skills

Exceptional communication skills

Problem-solving abilities

Numerical reasoning skills

Ability to work autonomously

Customer service experience

Tools

Macbook

Job description

We are searching for an outgoing, hardworking, all‑around great communicator who cares passionately about the experience that our customers receive.

You will be joining an exceptional team to be the eyes and ears of Butternut Box, talking to our customers on a daily basis to resolve all customer queries. All incoming live customer contact will go through you, especially making use of email, phone and live chat. You will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier.

This role is for 25 hours per week, Monday to Friday, 9am to 2pm. Some of your day‑to‑day activities will include:

• Being the face and voice of Butternut Box to new and existing customers.
• Using communication tools including phone, email and live chat to keep customers informed.
• Dealing with a wide range of queries, issues and feedback from our current and potential customer base.
• Bringing happy moments to the people (and dogs!) we serve.
• Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business.
• Helping to form our culture and voice, and bring a fresh pair of eyes to everything.

We need to be accessible to our customers at all times, this means that for the majority of this role you will be confident and have a passion for helping them on the phone.

👋 A bit about you.

• A passion for problem solving and finding resolutions independently.
• You have experience in a customer service role.
• Experience using a Macbook also a bonus but not essential.
• Ready to get stuck in and work hard.
• Good numerical reasoning skills and the ability to understand complex plans and discounts.
• Exceptional communication skills, both spoken and written.
• Kind, giving and thoughtful.
• You can work autonomously to a very high standard, and also thrive as part of a team.
• Eager to learn and improve.
• Genuine, honest, reliable and adaptable.

🐶A bit about us.

At Butternut, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food. Cooked like you would at home. Delivered in perfect portions. #LI-Hybrid

As a B‑Corp certified company; you can be sure you are joining a sustainable company who care about our people, product and our impact on the environment.

Our goal is to help dogs live healthier, happier and longer lives whilst leaving humans smiling after every interaction. We’ve come a long way since our co‑founders (Kev & Dave) hand‑delivered the first Butternut Box, we now feed a lot of dogs across the UK - but we want to feed dogs everywhere. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

🙌 A bit about what we offer.

• 25 days holiday (plus 8 bank holidays) and an additional day for every year of service
• 5 paid ‘paws’ days per year to support to learning and/or wellbeing
• £500 personal learning & development budget
• Butternut Box employee discount
• Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
• Best office ever
• Cycle to work scheme
• Pension with NEST
• Private Medical Insurance with Axa
• Private Dental Insurance with Bupa
• Time off for fertility treatments and pregnancy loss
• Paid sabbaticals for squad members with 5 or more years at Butternut
• Discounted gym access through My Gym Discounts
• Lots of office dogs (Chief, Basil, Jammy, Peggy, Pip, Winnie and many more….)

❗️A few things to note:

• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance.
• We’re not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.

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