Customer Logistics Specialist

www.babybaby.gr; Rugby; On-site; GBP 26,000 - 33,000; Full time

Job summary

A growing ecological service provider based in Rugby is seeking a motivated individual for a customer service and logistics role. You will contribute to providing high-quality lawn care services while enjoying a supportive work environment that values sustainability and staff development. The position offers a salary of £26,250–£32,250 per year, depending on experience, along with numerous benefits including career progression opportunities and well-being support.

Benefits

Commission on work sold

Company Sick Pay

Paid emergency/compassionate leave

Paid Training

Career Performance Development Scheme

Well-Being Support

Paid Overtime

Uniform Provided

Annual Leave Flexibility

Qualifications

• Professional, customer-focused interpersonal skills for interactions.
• Strong organisational, prioritisation, and attention to detail skills.
• Good literacy and numeracy; GCSE English and Maths or equivalent.

Responsibilities

• Provide informed advice to customers in a customer service role.
• Manage efficient service routes and schedules in logistics.
• Support customer engagement and logistics operations.

Skills

Good computer skills

Customer-focused interpersonal skills

Strong organisational skills

Good literacy and numeracy

Education

GCSE English and Maths or equivalent

A-level qualifications or equivalent

Tools

CRM software

Job description

Overview

At TopGrass, we believe that beautiful lawns and a healthy planet go hand in hand. As an expanding company, we are strengthening our skilled team. If you want to build a career in the amenity industry, we would love to hear from you. You will help homeowners enjoy vibrant outdoor spaces while minimising environmental impact through smart scheduling. If you are passionate about nature, sustainability, and making a difference from the ground up, we would love to grow with you.

Are You Looking For

• A company committed to eco-friendly practices, using sustainable products, water-wise techniques, reducing emissions, and committed to achieving Net Zero.
• Flexible working with a better work-life balance.
• Enjoy the benefits of nature by working outdoors.
• Be part of a welcoming and supportive team.
• Comprehensive, hands-on training to ensure you have the skills and confidence to deliver top-quality lawn care with every visit.

The Role And Working Environment

This is a diverse and engaging office-based role that offers the opportunity to gain experience across all departments of the company. Your primary focus will be customer service and logistics. You will provide informed advice to customers while also developing, implementing and managing efficient service routes and schedules.

This opportunity will provide you with comprehensive training in customer service, sales and financial accounting, enabling you to confidently use the IT systems that support customer engagement and logistics operations. Our well-rounded training programme is designed to equip you with the knowledge and practical skills needed to advise existing and prospective customers on the full range of TopGrass services.

Employee Feedback

Here are some comments from employees about working for us:

• Lovely place to work, very friendly and everyone is willing to help you learn
• For the first time in a long time I can finally say I love my job!
• I feel like a valued member of the team. Health and safety is a huge priority so I always feel safe at work
• Good work life balance and a supportive team and management
• I've been made to feel very welcome as part of the TopGrass family
• Support at TopGrass is really good and all members of staff try to help out when they can for whoever needs it
• The training and education is above and beyond

Follow Us

Follow us on Facebook or Instagram to see what we get up to each week: facebook.com/TopGrassLawnCare/ and instagram.com/topgrasslawncare/?hl=en

Required Skills

• Very good computer skills to use the CRM software used in customer services and logistics.
• Professional, customer-focused interpersonal skills for face-to-face and phone interactions with customers.
• Strong organisational, prioritisation, and attention to detail skills to manage tasks within the team and with customers. You will liaise with customers and colleagues via text, email, and phone to deliver high-quality and timely service.
• Good literacy and numeracy; GCSE English and Maths or equivalent.
• A-level qualifications (or equivalent) are preferred for this role.

Career Opportunities And Job Perks

As a medium-sized business, we offer opportunities to learn a wide variety of skills across the company. As a family-run business, we provide long-term career development through our annual Performance Development Scheme. See our careers page at topgrass.net/careers/why_work_for_us.aspx for more information and the career path.

Benefits And Perks

• Commission on work sold and done
• Company Sick Pay
• Paid emergency/compassionate leave
• Maternity and Paternity Leave Pay
• Career Performance Development Scheme
• Paid Training
• Team Building Days
• Christmas Break Scheme
• Career Progression Pathway Provided
• Break Out Facilities Provided
• Work Devices Provided
• Paid Overtime
• Well-Being Support
• Financial Well-Being Support
• Annual Leave Flexibility
• Holiday Buy Back Scheme
• Employee Consultation
• Occupational Health Surveillance
• Uniform Provided
• Free Annual TopGrass Treatments and Aeration
• Internal Competitions and Prizes

Hours and Salary

Hours of Work: We offer an annualised hours system with typical hours of 7.30 to 16.00 or 8.00 to 16.30, with a 30-minute break. Hours increase to 7.30 to 17.00 during busy periods in April and September to allow for additional time off at Christmas and New Year.

Salary: The salary for this role is £26,250–£32,250 per year, depending on experience. Individual experience and skills will be considered when finalising a potential job offer.

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