Customer Logistics Coordinator

Aurizon; Welshpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major logistics and rail operator in Wales is seeking a Customer Logistics Coordinator to manage locomotive allocations and coordinate with maintenance teams. The ideal candidate will have experience in logistics and operational scheduling, with strong IT skills in Excel, Power BI, and SharePoint. The company offers development opportunities and a supportive work environment.

Benefits

Development and growth opportunities

Access to mentoring programs

Discounts on health insurance and travel

Parental leave program

Qualifications

• Experience in customer facing logistics and operational scheduling.
• Proficiency in IT skills including Excel, Power BI, and SharePoint.
• Ability to communicate effectively across different audiences.

Responsibilities

• Manage the daily and weekly allocation of locomotives across services.
• Coordinate with maintenance teams for locomotive servicing and operations.
• Build and maintain customer relationships for service improvement.

Skills

Customer facing logistics

Operational scheduling

Excel

Power BI

SharePoint

Effective communication

Customer focus

Decision-making

Process improvement

Job description

Our Aurizon Bulk West division is a growing logistics business that includes rail operations, ports and terminals, containerised freight, and trucking.

As a Customer Logistics Coordinator, you’ll join a dedicated team of coordinators responsible for ensuring the efficient utilisation and scheduling of our locomotive fleet. Working closely with internal operations and maintenance teams, you’ll manage the allocation of locomotives to services and support the coordination of maintenance and delivery schedules to optimise fleet performance and service reliability.

About the role

• Work collaboratively with a team of coordinators to manage the daily and weekly allocation of locomotives across services.
• Coordinate with internal maintenance teams to schedule locomotive servicing, delivery, and return to operation.
• Monitor locomotive availability and performance, ensuring allocations align with operational priorities.
• Support service delivery by maintaining clear communication between operational, planning, and maintenance teams.
• Identify and act on opportunities to improve fleet utilisation and reduce downtime.
• Assist with reporting and data analysis to support decision-making and continuous improvement.
• Contribute to team initiatives that enhance service performance and operational efficiency.
• Build and maintain customer relationships, actively creating opportunity to improve performance through regular formal and informal communication channels.

About you

• Experience in customer facing logistics and operational scheduling that maximise the use of assets and resources.
• IT skills, particularly in Excel, Power BI, and SharePoint.
• Communicates effectively – Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Build strong relationships and deliver customer-centric solutions.
• Collaborates – Build partnerships and work collaboratively with others to meet shared objectives.
• Decision-quality - Make good and timely decisions that keep the organisation moving forward.
• Optimise work processes – Have the ability to identify areas for improvement and assist in developing process improvement solutions.

What we offer you

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture. At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

To learn about us and our company values, please visit www.aurizon.com.au/careers