Customer Liaison Officer

Alpha Scientific; Slough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading testing services provider in Slough is seeking a Customer Services Representative to be the main point of contact for customer queries related to chemical and microbiological testing. The role includes efficient handling of calls, managing a sample log, and ensuring clear communication with customers regarding their requests. Ideal candidates will have excellent communication skills and attention to detail, thriving in a collaborative team environment. This position offers a lab-based work style along with comprehensive benefits including holidays and health schemes.

Benefits

20 days holiday

Pension contribution matched up to 8%

Life Assurance 3x base salary

Private health scheme

Genuit sharesave scheme

Qualifications

• Confident when dealing with customers.
• Able to work well in a team.
• Good understanding of business processes.

Responsibilities

• Be the face of Alpha Scientific and handle all queries and calls.
• Liaise with customers regarding water samples and queries.
• Assist in the management of the sample log and registration.
• Ensure timely communication with customers.
• Maintain records and quality data.

Skills

Excellent communication skills

Attention to detail

Team collaboration

Job description

Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality.

We are a team of highly skilled and trained scientists who work from purpose-built, UKAS accredited laboratories in Sittingbourne, Slough and Manchester.

Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Alpha has ambitious growth plans.

Responsibilities

• To be the face of Alpha Scientific and ensure all queries and calls coming through to Alpha Scientific are dealt with in an accurate and timely manner.
• To liaise with customers regarding water samples and customer queries.
• Ensure clear communication with customers regarding requests and deliver consumables to customers.
• Assistance in the day to day management of the sample log and registration.
• Ensuring all work is carried out to the highest standard.
• Working alongside the Customer Services Manager, Ops Manager and Laboratory Manager to ensure a high level of service is delivered to each customer.
• Be responsible for all client queries, calls, emails and respond in a timely manner.
• Ensure reports are sent to customers in a timely manner, both internal reports and external reports.
• Ensuring all necessary records and quality data are maintained.

Working hours

5 days / week - 37.5 hours / week – Rotational shifts.

• Shift 1: Monday - Friday 09:00-17:00
• Shift 2: Tuesday-Friday 10:00-18:00, Saturday 08:00-16:00

Working style

Lab based.

The Person

• To have excellent communication skills, and to be confident when dealing with customers.
• To be able to work well in a team, with an open, honest and approachable character.
• To have a good eye for detail and understand fully the business processes.

The Benefits

• 20 days holiday
• Pension contribution matched up to 8%
• Life Assurance 3x base salary
• Private health scheme
• Genuit sharesave scheme