Customer Liaison Officer

Howells Solutions Limited; Rotherham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading contractor in the region is looking for a Resident Liaison Officer to assist with social housing projects in Rotherham, Doncaster, and Hull. The role involves developing relationships with residents, providing updates on refurbishment and maintenance works, and addressing any issues that arise. Candidates should ideally have experience in social housing, but training will be provided. This is a full-time temporary position, offering competitive hourly pay.

Qualifications

• Experience in social housing is preferred but training will be provided.
• Full clean driving licence required.
• Ability to work collaboratively with tenants and housing associations.

Responsibilities

• Develop positive relationships with residents during refurbishment projects.
• Act as the main point of contact for queries and complaints.
• Visit properties to advise on work being carried out.
• Attend and chair tenant forum meetings to report on works.

Skills

Relationship building with residents

Problem solving

Communication skills

Time management

Job description

Resident Liaison Officer - Social Housing Planned Works

Covering Rotherham, Doncaster and Hull

Full time, temporary (4 weeks with the possibility to extend)

£15.00 - £18.00 per hour (37.5 hour week)

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works within Social Housing properties in the Rotherham, Doncaster and Hull areas.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include :

Working on planned maintenance projects

Decent Homes programme experience

Full clean driving licence with own vehicle

Pre-entry visits and company inductions

Collect tenancy agreement / approval forms

Visiting tenants in their homes and advising them on when and what work is being carried out

Act as the main point of contact and deal with any problems / queries that the tenant may have

Contacting neighbourhood housing associations and establishing working relations with them

Visiting properties that are being refurbished with potential tenants and advising them on completion dates

Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now, or call Lucy on (phone number removed)