Customer Legal Administrator

Slater and Gordon Lawyers (UK); Liverpool; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading law firm in Liverpool is looking for a Customer Legal Administrator to be the first point of contact for new clients. Required skills include strong organization, excellent communication, and proficiency in Microsoft Office. This role offers a hybrid working model along with competitive benefits like 25 days holiday, a pension scheme, and career development support.

Benefits

25 days holiday plus option to purchase 5 extra days

Pension scheme

Health cash plan

Cycle to work scheme

Career development support

Qualifications

• Proactive team player with a positive attitude.
• Understanding client needs to deliver outstanding customer service.
• A proven ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Serve as the first point of contact for new clients and external partners.
• Manage enquiries and case updates using bespoke databases.
• Handle multiple inboxes and prioritize tasks effectively.

Skills

Strong organizational skills

Excellent written and verbal communication

Professional telephone manner

Time-management abilities

Tools

Microsoft Office

Job description

Overview

Are you a proactive team player with a positive attitude and a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and want to be part of a company that champions innovation, inclusivity, and personal growth? If so, we’d love to hear from you!

About the Role: We’re looking for a Customer Legal Administrator with strong administrative skills and a confident communication style. You’ll be the first point of contact for new and existing clients, helping them navigate their legal journey with clarity and care. This is a fantastic opportunity to join a dynamic team and make a real impact in people’s lives.

This role follows our hybrid working model: Working between the hours: 8:00am – 5:00pm on a 35 hour contract.

About Slater and Gordon

Slater and Gordon is a leading consumer law firm with a mission to make world-class legal services accessible to everyone. We’re powered by technology and driven by people—supporting our customers every step of the way. We celebrate diversity, encourage different perspectives, and foster a culture where everyone feels valued. Our values guide everything we do and ensure we’re all working toward the same goals.

Key Responsibilities

• Serve as the first point of contact for new clients and external partners
• Understand client needs and deliver outstanding customer service
• Manage enquiries and case updates using bespoke databases
• Handle multiple inboxes and prioritise tasks effectively

About You

• Professional and confident telephone manner
• Excellent written and verbal communication skills
• Strong organisational and time-management abilities
• Able to compose clear, well-structured emails tailored to client needs
• Comfortable using Microsoft Office and managing digital correspondence

What We Offer

• Hybrid working
• 25 days holiday plus option to purchase 5 extra days
• Pension scheme
• Health cash plan
• Life assurance
• Income protection insurance
• Cycle to work scheme
• Eyecare vouchers
• Career development support within an award-winning law firm

Interested? Apply today and become part of a team that’s transforming legal services for the better. Please note: Vacancies may close early depending on application volume.