Customer Led Scrutiny Facilitator

FUTURES HOUSING GROUP; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic service organization in Luton is seeking a Customer Engagement Facilitator to enhance customer involvement and feedback processes. This role will focus on building relationships, driving service improvements, and collaborating with teams. Candidates should possess strong people skills and a passion for customer service. Attractive benefits and 25 days of holiday are offered.

Benefits

Private healthcare options

Mileage allowance

Pension scheme

Discount schemes

Health and well-being emphasis

Flexible working hours

Qualifications

• Strong people skills and customer service orientation.
• Ability to drive change and facilitate feedback processes.
• Experience in collaborating with diverse teams.

Responsibilities

• Facilitate customer led scrutiny to improve services.
• Collaborate with teams to present feedback data.
• Recruit customers for scrutiny activities.

Skills

Relationship building

Influencing others

Collaboration

Customer engagement

Job description

We're on the hunt a special person to really engage with our Customers, facilitating Customer led scrutiny through collated feedback. Are you ready to commit to providing our Customers with the best service possible on our mission to deliver 'Great Places', 'Great Services' and 'Great Tomorrows'. You'll find this role a great platform to showcase your great people skills as our Customer feedback is integral to the service. Relationship building is key as you'll demonstrate this through your ability to influence others, drive change and really hear our Customer voice. You'll be actively recruiting Customers to take part in scrutiny activities, supporting them through the process and sharing information to ensure effective scrutiny. You'll be a real collaborator too as you'll be working alongside ither teams as you inform of decisions and make recommendations in this brand new role!

Responsibilities

• Facilitate and coordinate customer led scrutiny within the organisation ensuring a collaborative approach to service improvement by using the customer voice.
• Work in collaboration with the Customer Feedback Coordinator to share customer feedback data with the Customer Experience Committee to help inform decision making around service areas for scrutiny.
• Work with service managers to obtain information relevant to the area of scrutiny and present it to customers in accessible way.
• Recruit and engage customers to carry out scrutiny for the organisation.

Benefits and Working Conditions

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.