Customer Journey Operations Lead — Change & Insights

Barclays UK; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Customer Journey Operations professional to drive operational change and enhance customer experience across various journey platforms. The successful candidate will coordinate activities, influence stakeholders, and share insights on performance. They should have experience in operational models and change management, with proficiency in SharePoint and Jira. This role offers opportunities for strategic influence and engagement at various organizational levels.

Qualifications

• Proven experience in developing and implementing operational models.
• Demonstrable experience in change management in a people-focused environment.
• Proficiency in creating dashboards for reporting and insights.

Responsibilities

• Drive and deliver operational change across BUK.
• Coordinate and oversee operational activities.
• Design and implement process improvements.

Skills

Stakeholder management

Change management

Communication skills

Operational experience

Tools

SharePoint

Jira

Job description

A leading financial institution is seeking a Customer Journey Operations professional to drive operational change and enhance customer experience across various journey platforms. The successful candidate will coordinate activities, influence stakeholders, and share insights on performance. They should have experience in operational models and change management, with proficiency in SharePoint and Jira. This role offers opportunities for strategic influence and engagement at various organizational levels.