Customer Interface Manager

Gardner Aerospace Operations UK Limited; Temple Normanton; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading aerospace company based in Derby is seeking a Customer Interface Manager. This role involves managing key client accounts, ensuring KPIs are met, and driving performance excellence. Candidates should have extensive knowledge in account management, particularly in aerospace or automotive sectors. The position requires strong analytical and communication skills to engage with customers and internal teams effectively. A focus on continuous improvement in delivery and customer satisfaction is essential.

Benefits

Competitive pay

Pension

25 Days Annual Holiday plus 8 statutory days

BUPA Healthcare

Long Service awards

Death in Service

Onsite Parking

Qualifications

• Extensive knowledge of managing customer accounts in the aerospace or automotive industry.
• Excellent analytical skills and the ability to resolve problems effectively.
• Strong communication skills, able to engage with various organizational levels.

Responsibilities

• Manage a portfolio of aerospace clients and lead account managers.
• Oversee customer interface functions ensuring KPIs are met.
• Conduct performance and forecasting reviews with customers.

Skills

Analytical skills

Customer focus

Microsoft Excel

Presentation skills

Leadership

Negotiation

Job description

We are looking for a Customer Interface Manager to work in a busy manufacturing environment at our Derby site.

Working hours: 37.5 hours, Monday to Thursday 8.00am to 4.45pm (with 30 minutes unpaid lunch), Friday 8.00am to 12.30pm

Salary: £50,000 to £60,000

Benefits

• Competitive pay
• Pension
• 25 Days Annual Holiday plus 8 statutory days
• BUPA Healthcare
• Long Service awards
• Death in Service
• Onsite Parking

Purpose of Role and Accountabilities

• Reporting the Head of Customer Interface and Supply Chain, the function of the role is to manage a portfolio of clients within the aerospace industry through:
• End to end account management processes, demonstrating a high level of leadership and strategic thinking
• Oversee the customer interface function by managing a team of account managers and customer liaison officers – guarantee each account KPI's are met and actioned accordingly
• Stakeholder relationships – Leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers. Be the point of escalation for customers should the need arise
• Orderbook Management – conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, sales, monitor build rates and protect and forecast risks to business capacity constraints
• Create robust plans and strategies to be proactive in improving site performance and customer targets

Core Skills / Attributes Needed

• Extensive knowledge of managing a portfolio of customer accounts preferably within the aerospace or automotive industry or similar.
• Requires excellent analytical skills, is reliable and consistent with ability to resolve problems at all levels.
• Requires thoroughness, resourcefulness, adaptability to shifting priorities/deadlines and multi-tasking.
• MRP management.
• Capable user of Microsoft software including Excel, PowerPoint and Outlook.
• Confident communicator across all disciplines within the organization and must possess the ability to interact effectively and timely with all levels.
• Ability to create presentations and present information internally and externally to customers and senior management in an engaging manner via various methods.
• Strong customer focus combined with business development skills and commercial awareness.
• Strive for excellent customer satisfaction even during challenging project timescales/deliveries and takes full ownership of the assigned customer account.
• Actively drives other departments to meet customer expectations.
• Resilient and able to work under pressure, as part of a team but often on their own initiative.
• Ability to communicate and negotiate at all levels to establish and meet expectations.
• Work as a team to drive performance excellence in the site.

Performance Themes

• Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all.
• Quality: support the quality accreditations across the business to ensure the delivery of a 'right first time' performance.
• Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders.
• Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets.
• People: support organisational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community.