Customer Insights Lead - NEW

AbbVie; Taplow; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global biopharmaceutical company seeks a leader for its Customer Insights team in Taplow, England. The role involves overseeing market research programs, fostering team growth, and acting as a strategic partner to leadership. You will drive evidence-based decision-making while ensuring that analytics inform business strategies. Ideal candidates will have a background in data leadership and market research, with strong skills in collaboration and communication.

Qualifications

• Proven experience in leading customer insights teams.
• Ability to deliver actionable data and recommendations.
• Strong analytical and critical thinking skills.

Responsibilities

• Oversee a team of Customer Insights Partners to enhance analytics.
• Act as strategic partner to leadership in shaping commercial strategy.
• Manage end-to-end delivery of impactful market research programmes.
• Generate insights to address knowledge gaps and inform strategies.

Skills

Leadership in data analysis

Market research expertise

Collaboration and partnership

Strong communication skills

Coaching and mentoring

Job description

Overview

New leadership position at AbbVie, responsible for a team of 3 Customer Insights Partners. Close collaboration with Data Transformation and Business Analytics Leads. Reporting to Head of Business Intelligence.

Team Leadership

• Excellent career progression opportunities, As a leader of Customer Insights, you will responsible for delivering high-quality, actionable data and recommendations across the entire affiliate portfolio. This new position has been created to blend strategic vision with hands‑on execution. Your team will be ensuring that market research and analytics effectively inform decision‑making and drive business impact. As a leader we expect you to foster a culture of evidence‑based decision‑making, challenging conventional thinking, and aligning insight generation with organisational priorities.
• Coach and mentor team members to enhance capability and deliver professional growth.
• Promote consistency in processes, methodologies, and outputs across the team.
• Encourage cross‑team knowledge sharing to elevate the quality and impact of insights.

Strategic Business Partnering

• Act as a key partner to leadership, proactively shaping commercial strategy through data, research, and insight.
• Collaborate cross‑functionally to identify knowledge gaps, prioritize research needs, and design solutions that deliver business impact.
• Champion a culture of evidence‑based decision making and challenge conventional thinking, supporting the commercial teams to achieve superior results.

Market Research Leadership

• Oversee the end‑to‑end delivery of high‑impact market research programmes across brands, therapy areas, and pipeline assets.
• Ensure strategic alignment of research initiatives to affiliate priorities.
• Effective planning to guarantee robust, cost‑effective research.
• Maintain and manage relationships with suppliers, ensuring high value and quality from external data and services.
• Own and maintain market research controls.

Insight Generation & Integration

• Lead the affiliate's strategic insight initiatives to address market and portfolio knowledge gaps.
• Ensure insights inform both tactical delivery and long‑term strategic decisions.
• Collaborate with the Data Transformation Lead to modernise delivery methods using automation and visualisation.
• Work closely with the Business Analytics Lead to embed advanced analytics into market understanding and recommendations.
• Maintain and facilitate access to portfolio‑wide therapy area and brand knowledge resources.

Market Understanding

• Provide informed analysis on brand, product, therapy area, customer, and competitor performance, identifying trends and opportunities.
• Extract, collate, analyse, interpret, and forecast data for existing and potential new products.
• Support the development and maintenance of models and dashboards in collaboration with business intelligence and brand team members.
• Translate complex market data into clear, practical recommendations that guide brand strategy and execution.