Customer Insights Analyst

Harrods Careers; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury retailer in London is hiring a Customer Insights Analyst. In this role, you will leverage customer data to provide insights and improve the shopping experience. The ideal candidate should possess strong analytical and data visualisation skills, experience with SQL, and outstanding stakeholder management abilities. Join us to be part of a transformative journey in a high-performing team.

Benefits

Excellent benefits package

Flexible working

25 days’ holiday

Up to 33% in-store discount

Season ticket loan

Qualifications

• Experience using customer data (Transactional, CRM, clientelling).
• Strong analytical skills and experience with large volumes of data.
• Ability to identify key insights and explain them to non-technical audiences.

Responsibilities

• Support stakeholders in understanding HNW customers and opportunities.
• Work with Data Science teams to optimise predictive models.
• Utilise data visualisation tools to communicate insights.

Skills

Analytical skills

Data visualisation skills

Stakeholder management

Presentation skills

Tools

SQL

Excel

Power BI

SAP Analytics Cloud

Tableau

Job description

Customer Insights Analyst

We have an exciting opportunity for a Customer Insights Analyst who will use their analytical and commercial skills to support stakeholders in understanding our HNW customers and identifying opportunities.

About Role

As the Customer Insights Analyst you will be delivering a business benefit and improving our customer experience, with a particular focus on Private Shopping. This area of the business has been in a transformation journey, including the growth of a high performing team, a larger and extraordinary new space, and best‑in‑class technology for clientelling.

You will also;

• Work with Data Science teams to optimise our existing predictive models to identify HNW clients, as well as identifying future opportunities for automation.
• Train business users to ensure everyone has the knowledge and skills to access and leverage our key self‑serve customer dashboards within Private Shopping areas.
• Support the Senior Insights Manager in scoping and running exploratory insights projects for key business stakeholders.
• Utilise data visualisation tools to communicate insights to stakeholders in a clear and concise manner.
• Conduct analysis on large datasets to identify patterns and trends in customer behaviour, preferences, and needs within Private Shopping portfolio.

About You

The ideal candidate will have previous experience using customer or consumer data (Transactional, CRM, clientelling, etc. as well as practical experience with SQL). It is important that you also have strong analytical skills and experience of working with large volumes of data and be able to demonstrate sound commercial awareness.

You will also have the following;

• Experience with data visualisation tools (Excel, SAP Analytics Cloud, Power BI, Tableau, etc.).
• Excellent presentation and communication skills, both in person and virtually.
• Ability to identify key insights from large datasets and explain them concisely and clearly to a non‑technical audience.
• Great stakeholder management skills.
• Excellent time‑management skills, and flexibility and readiness to adapt to changing priorities.

About Us

Harrods is one of the world’s leading luxury department stores, and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career through the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in‑store discount (including work at our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information:

Time Type:

Permanent

Department:

Customer Insight (Aisha Cormio)