Customer Insight Leader — CX Analytics & Strategy

Vodafone; Greater London; Hybrid; GBP 85,000 - 100,000; Full time

Benefits offered by this job

Discounts

Vouchers

Pension plan

Learning tools

Job summary

Vodafone is seeking a senior insights lead to analyse customer sentiment and market intelligence. You will drive cross‑functional influence, delivering strategic recommendations to improve customer experience and cost efficiency.

You will leverage Excel and Power BI to develop dashboards, embed insights into strategic plans, and mentor colleagues in analytics. This hybrid role is based in London or Newbury with in‑office and home‑working patterns.

Qualifications

• Significant experience in customer insights, analytics, or performance management roles.
• Demonstrable expertise in advanced data analysis and market intelligence.
• Experience integrating multiple data sources to inform recommendations.
• Strong ability to influence senior stakeholders and drive change.

Responsibilities

• Lead analysis of Vodafone Business customer sentiment and market insight.
• Integrate internal data and external market insights to shape strategy.
• Develop strategic recommendations for senior leadership and cross‑functional teams.
• Oversee dashboards and reporting tools for customer experience KPIs.
• Mentor colleagues in analytics and insight methodologies.
• Champion a data‑driven culture and ensure data governance.

Skills

Advanced analytics

Customer insights

Stakeholder influence

Data storytelling

Tools

Excel

Power BI

Job description

Vodafone is seeking a senior insights lead to analyse customer sentiment and market intelligence. You will drive cross‑functional influence, delivering strategic recommendations to improve customer experience and cost efficiency.

You will leverage Excel and Power BI to develop dashboards, embed insights into strategic plans, and mentor colleagues in analytics. This hybrid role is based in London or Newbury with in‑office and home‑working patterns.