Customer Insight Analyst (Hybrid) - Data-Driven Growth

The Nottingham; Nottingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading mutual organization in Nottingham is seeking a Research Analyst to support customer research projects. You will analyze data to provide insights that enhance member experiences and contribute to product development. Ideal candidates will have strong analytical skills, knowledge of Python/R, and experience with Excel and Power BI. This full-time role includes hybrid working options and a commitment to personal development.

Benefits

Competitive salary

Annual bonus scheme

Healthcare scheme

29 days annual leave

Inclusive work culture

Community volunteer days

Qualifications

• Hands-on experience with data analysis and research.
• Possess a curious mindset and a passion for continuous learning.
• Ability to turn complex information into actionable insights.

Responsibilities

• Support research projects by collecting and analyzing data.
• Assist in designing qualitative and quantitative research.
• Maintain dashboards to interpret customer metrics.
• Provide actionable recommendations based on data.

Skills

Strong analytical skills

Interest in customer behavior

Able to present data clearly

Knowledge of Python/R

Structured approach to problem-solving

Tools

Excel

Power BI

Job description

A leading mutual organization in Nottingham is seeking a Research Analyst to support customer research projects. You will analyze data to provide insights that enhance member experiences and contribute to product development. Ideal candidates will have strong analytical skills, knowledge of Python/R, and experience with Excel and Power BI. This full-time role includes hybrid working options and a commitment to personal development.