Customer Implementation Manager

Reelables; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a Mid-Senior level professional to join their team. The role focuses on ensuring a smooth onboarding experience for customers and involves guiding installations, conducting workshops, and collecting feedback for future product development. Candidates should have experience in logistics and B2B customer-facing roles, as well as an understanding of IoT technologies. This full-time position offers a dynamic work environment with opportunities to make a significant impact.

Qualifications

• 2+ years of experience in B2B customer-facing work with technical products.
• Experience using and implementing IoT or warehouse automation technologies.
• Track record of building trust and effectively communicating with stakeholders.

Responsibilities

• Ensure customers have a smooth onboarding experience.
• Compose success plans outlining customer objectives and metrics.
• Guide customers through installations virtually or in person.
• Conduct workshops to recommend workflow changes.
• Collect feedback for product development.

Skills

Experience in logistics or warehousing

B2B customer-facing work experience

Implementing IoT technologies

Strong priority management

Building trust with stakeholders

Effective communication

Problem-solving skills

Initiative taking

Thriving in fast-paced environments

Job description

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Reelables is a pioneer in the smart label space, aiming to change how the world tracks by smart labeling more products and items than ever before. Join our growing team as we scale up our business with hardware manufacturing, software features and an ever growing portfolio of customers.

Responsibilities

• Be on the front lines pre and post sales to ensure our customers have a smooth onboarding experience and receive the expected value with our solutions.
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Execute activities to support success plan
• Guide customers through installations either virtually or by doing them in person
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of Reelables solutions
• Deeply understand Reelables solutions and be able to explain them to businesses of all types - logistics providers, manufacturers, suppliers, warehouse staff
• Collect feedback to inform further product development

Experience

• Experience in logistics or warehousing
• 2+ years B2B customer-facing work experience with technical products
• Experience using and implementing IoT or warehouse automation technologies
• Strong priority management and problem-solving skills
• Track record of building trust and communicating effectively with a wide variety of stakeholders: executives, product and engineering leadership, key-decision makers, and day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issue

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Transportation, Logistics, Supply Chain and Storage

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