Customer Host (part-time)

White Stuff; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a passionate Customer Host to join their team in Guildford. In this vibrant role, you'll be at the forefront of enhancing the customer experience, ensuring that every visitor feels welcomed and valued. Your enthusiasm for retail and fashion will shine as you assist customers in finding the perfect products, while also engaging them with promotions and events. This dynamic environment encourages teamwork and creativity, allowing you to inspire others and make a positive impact in the community. If you are ready to go the extra mile and thrive in a sociable retail setting, this opportunity is perfect for you.

Benefits

Quarterly bonus opportunity

Up to 28 days holiday

2 paid volunteer days

50% discount

Annual uniform allowance

BUPA Dental Insurance

Healthcare cash plan

Life Assurance

Interest free season ticket loan

Pension Contribution

Qualifications

• Passionate about retail and fashion with a focus on customer experience.
• Ability to work well in a team and inspire others.

Responsibilities

• Ensure customers feel welcome and at ease in the shops.
• Maintain excellent product presentation and shop visual standards.
• Assist in events and respond to customer feedback.

Skills

Customer Service

Retail Knowledge

Teamwork

Communication Skills

Job description

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Airport Requirements:

• To gain an airport pass to work at Gatwick you will need to provide 5 years’ worth of either employment or education references with no gaps over 28 days.
• CRC (Criminal Record Check) – to be carried out if your application is successful.
• You will need to hold a valid form of in date ID.
• Pass a Gatwick airport security check interview and also a written / online training course.

Please also note: the airport is open 365 days a year with trading hours between 3am to 8pm (10pm in peak). You will need to be available to work your contracted hours within these times.

Referencing is required as noted and is the responsibility of the applicant to obtain. Failure to obtain satisfactory references or a clear CRC would result in the employment offer being rescinded.

ROLE SUMMARY

You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best service. You will thrive in a team environment, and you will inspire others with your passion and support.

The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.

• Making sure that our customers feel welcome and at ease in our shops.
• Picking up on Customer buying signals to ensure that we are meeting the customer’s needs.
• Ensuring that Product presentation and Shop visual standards are always excellent.
• Understanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Introducing customers to multichannel shopping through More Ways to Shop.
• Assisting in Events, including Customer Event and preview evenings.
• Responding to customer feedback and queries when needed, ensuring the customer is always happy.
• Awareness of our charity partner and the positive impact they have in our community, so able to share with customers.
• Understanding our approach to Ethical Sourcing to be able to explain this to our customers.
• Ensuring key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer service, sales advice and introduce additional products.
• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.

Benefits

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity.
• Up to 28 days holiday per annum.
• 2 days (paid – contracted hours) per year to volunteer in the local community.
• 50% discount.
• Annual uniform allowance.
• BUPA Dental Insurance.
• Healthcare cash plan and Life Assurance.
• Interest free season ticket loan.
• Pension Contribution.

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.