Customer Host (4 HRS)

ImmigrationGPT; Glasgow; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Quarterly bonus

25 days holiday per year

Volunteer days

Product discount 50%

Uniform allowance

Dental Insurance

Healthcare plan

Life Assurance

Season ticket loan

Pension

Job summary

White Stuff is seeking a Customer Host in Glasgow for a 4-hour contract with weekend availability. You will deliver outstanding customer experience, engage shoppers, and support in-store promotions while using the mobile point of sale system to showcase products across channels.

You'll help maintain visual standards, assist with stock replenishment and events, and work as part of a friendly Retail team dedicated to a high street excellence.

Qualifications

• Customer experience pillars: Be Friendly, Be Inspiring, Be Invaluable.
• Understand shop KPIs and improve them.
• Promote multichannel shopping using mPOS to show products across channels.

Responsibilities

• Meet ACE pillars across the customer journey.
• Use mPOS to show products and create endless aisle orders.
• Sign customers up to newsletters and send e-receipts per data protection rules.
• Maintain high visual standards and replenish stock.
• Support stock takes and shop floor operations.
• Assist in events and promotions.

Skills

Customer service

Retail experience

Team player

Multichannel selling

Tools

mPOS system

Job description

# Customer Host (4 HRS)White stuff, GlasgowApply on White stuff's site Check my CV against this jobPosted: 5 days agoContract: permanentListed on: Direct from the employer## Can this job be sponsored?Some things to check* We could not tell the occupation from the title. Whether a job can be sponsored depends on its occupation code. Look up the occupation code (CASCOT)* White stuff holds an A-rated Skilled Worker licence. Register of licensed sponsors, GOV.UKRead from the advert, the Home Office register and the Immigration Rules. Whether you can be sponsored also depends on your own circumstances, such as your age and visa history. This is information, not advice.## About the jobPlease, note this role is a 4 hours contract and weekend availability may be required.WHO WE AREWhite Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.WHO YOU AREYou’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.PRIMARY OBJECTIVE OF THE JOBEnsure we are the best on the high street for delivering an amazing customer experience.WHAT YOU’LL BE DOINGYou’ll report to the Shop Manager and sit within our Retail team.Customer Experience- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.- Holding an understanding of shop KPIs and working to continuously improve them.- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.- Using knowledge of promotions or discounts available to inform our customers and increase sales.- Assisting in events including Customer Event and preview evenings.Product Presentation and Visual Standards- Maintaining high visual standards instore.- Supporting with floor moves, mannequin and window displays, and replenishment.- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.Shop Operations- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers- Supporting in stock management processes such as stocktakes.- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.- Being a team player and playing an active role in team briefs.- Understanding and complying with the Health & Safety and emergency procedures in store.- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.- Efficient and accurately fulfilling ship from store and Click + Collect processes.Doing Good Stuff- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.BenefitsAs a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:- Quarterly bonus opportunity- Up to 25 days holiday per annum plus bank holidays- 2 days paid (as per your contracted hours) per year to volunteer in the local community- 50% product discount- Annual uniform allowance- BUPA Dental Insurance- Healthcare cash plan and Life Assurance- Interest free season ticket loan- Pension ContributionWe are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.INDXMAS