Customer Host (3 Month FTC)

White Stuff; Glasgow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Quarterly bonus

Up to 25 days holiday

Volunteer days

Product discount

Uniform allowance

Dental Insurance

Healthcare cash plan

Life Assurance

Season ticket loan

Pension Contribution

Job summary

White Stuff in Glasgow is seeking a Customer Host on an 8-hour contract with weekend availability to deliver outstanding in-store service across our fashion ranges, accessories and homeware. You will work with the Shop Manager in a sociable retail team, maintain visual standards, support stock replenishment, run multichannel sales, and help run events and promotions.

We offer benefits including quarterly bonus, holiday allowance, product discount, pension and more as part of being an equal

Qualifications

• Customer-experience focused retail role.
• Ability to work in a team and be proactive.
• Weekend availability and flexibility for 8-hour shifts.

Responsibilities

• Deliver the ACE pillars (Be Friendly, Be Inspiring, Be Invaluable) across the customer journey.
• Use the mobile POS (mPOS) to demonstrate products across channels and create endless aisle orders.
• Engage customers by signing up to email newsletters, tagging purchases, and sending e-receipts in line with data protection.
• Assist in customer events and preview evenings.
• Maintain high in-store visual standards and assist with floor moves, displays and replenishment.
• Explain product features (fits, style, fabrics) to support buying decisions.
• Process deliveries and ensure stock on the shop floor and stocktakes run smoothly.
• Support stock management and use brand guidelines for daily/weekly actions.
• Comply with Health & Safety procedures and professional interactions with internal and external customers.
• Efficiently fulfill ship-from-store and Click & Collect processes.

Skills

Customer service

Team player

Communication

Attention to detail

Sales mindset

Tools

mPOS

Job description

Please, note this role is a 8 hours contract and weekend availability may be required.

WHO WE ARE

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

WHO YOU ARE

You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.

PRIMARY OBJECTIVE OF THE JOB

Ensure we are the best on the high street for delivering an amazing customer experience.

WHAT YOU’LL BE DOING

You’ll report to the Shop Manager and sit within our Retail team.

Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• Holding an understanding of shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including Customer Event and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
• Supporting in stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the Health & Safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficient and accurately fulfilling ship from store and Click + Collect processes.

Doing Good Stuff

• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

Benefits

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.