Customer Host

Great Western Railway; Penzance; On-site; GBP 40,000 - 60,000; Full time

Job description

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

THIS ADVERT IS TO REGISTER YOUR INTEREST ONLY - WE DO NOT CURRENTLY HAVE ANY LIVE ROLES

Are you passionate about delivering exceptional customer service? We're looking for friendly and enthusiastic individuals to enhance our passengers' journey.

What's in It for You?

Salary: £26,344 (first six months), rising to £34,464 after completing training and probation
Hours: 35 per week, including weekends and bank holidays
Annual Leave: 25 days per year
Comprehensive Training - We set you up for success!

• 2 weeks of full-time classroom training in Swindon
• Followed by up to 4 weeks of onboard training at your base location (your home station), with flexibility based on your learning pace.

Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts & more!

As a Customer Host, You Will:

• Provide a warm welcome and outstanding at‑seat refreshment service
• Enhance customers' journeys with exceptional service
• Work onboard the train, engaging with passengers and creating a positive experience

What We're Looking For:

• Customer service experience
• A passion for delivering exceptional experiences
• A proactive approach, customers always come first!
• Strong communication skills and the ability to work independently or as part of a team
• Preferred: Cash handling and food safety experience

Additional Information:

You must live within 45‑60 minutes of the station and be able to get to work without relying on public transport (staff parking isn't always guaranteed at our stations).

The selection process includes an assessment centre with group activities showcasing your customer service skills. If successful, you'll be invited to a 1‑2‑1 interview with the hiring team—this could be on the same day or scheduled at a later date.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/