Customer Host

White Stuff; Colchester; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Quarterly bonus

Up to 25 days holiday + bank holidays

Volunteer days

Product discount 50%

Uniform allowance

Dental insurance

Healthcare & Life Assurance

Season ticket loan

Pension

Job summary

White Stuff is seeking a Customer Host for a 4-hour weekend contract to deliver outstanding customer experiences in-store. You will report to the Shop Manager and work within our Retail team to engage customers and support daily operations.

You will help maintain visual standards, participate in stock replenishment, and assist with events and promotions, driving sales while upholding brand values and data protection rules.

Qualifications

• Passion for delivering great customer service.
• Ability to work effectively in a team.
• Strong communication with customers and colleagues.

Responsibilities

• Be friendly, inspiring and invaluable across the customer journey.
• Help improve shop KPIs and visual standards.
• Promote multichannel shopping using the mPOS system and assist with click-and-collect.
• Engage customers with brand, sign up to newsletters and handle data with care.
• Inform customers about promotions and discounts to drive sales.
• Support events such as Customer Event and preview evenings.
• Present products to maintain high visual standards and support floor moves.
• Process deliveries, replenish stock and support stocktakes.
• Follow health and safety procedures and be a reliable presence on the shop floor.
• Assist with ethical sourcing information and charity awareness to customers.

Skills

Customer service

Team player

Communication

Job description

Please, note this role is a 4 hours contract and weekend availability may be required., You'll report to the Shop Manager and sit within our Retail team. Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• Holding an understanding of shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including Customer Event and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
• Supporting in stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the Health & Safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficient and accurately fulfilling ship from store and Click + Collect processes.

Doing Good Stuff

• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution