Customer Fulfilment Specialist

Prima; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading motor insurance provider in Greater London is seeking a Customer Fulfilment Specialist to join their Customer Care team. The role involves guiding customers through policy purchases, ensuring data accuracy, and tailoring products to meet needs. Ideal candidates will have at least 2 years of customer care experience and strong communication skills. This position offers a hybrid working model, focusing on employee development and wellbeing.

Benefits

Hybrid working model

Learning resources and mentorship

Private healthcare

Gym discounts

Wellbeing programs

Mental health support

Qualifications

• A minimum of 2+ years in customer care roles.
• Experience in an FCA regulated environment or understanding of FCA regulations.
• Strong belief in Treating Customers Fairly principles.

Responsibilities

• Guiding customers through policy purchases via phone, email, and live chat.
• Tailoring products to meet individual needs.
• Ensuring accurate data entry and document verification.

Skills

Customer care experience

Regulatory knowledge

Exceptional communication

Independence

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Customer Fulfilment Specialist to join our Customer Care team.

This team makes every interaction count.

As part of this team, you’ll help us deliver fast, friendly, human support online and over the phone. We’ll continuously invest in your development. So together, we can achieve better service every day.

Excited to make an impact? Here are the details

What you'll do

• Guiding customers through policy purchases through phone, email and live chat
• Tailoring products to meet individual needs
• Ensuring accurate data entry and document verification
• Advising on post-sale modifications
• Exploring cross-selling opportunities

What we're looking for

• Customer care experience: A minimum of 2+ years in similar roles is essential
• Regulatory know-how: Experience in an FCA regulated environment or a good understanding of FCA regulations
• TCF principles: A strong belief in Treating Customers Fairly (TCF) principles
• Exceptional communication: Stellar communication skills and a knack for teamwork
• Independence: The ability to organise your work independently

Nice-to-have

• Customer service experience within Insurance

Why you’ll love it here:

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

🤸 Work Your Way: Enjoy hybrid working, with a mix of home and office days.

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you’re a match? Apply now.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [e-mail]. Let’s build the future of insurance, together.