Customer-Focused Train Conductor: Safe Journeys Lead

FirstGroup; Whitburn; On-site; GBP 26,000 - 39,000; Full time

Job summary

A leading train service provider in Whitburn is seeking Conductors to ensure safe and enjoyable journeys for passengers. Responsibilities include managing train operations, providing customer service, and selling tickets. The role requires excellent communication skills, flexibility to work various shifts, and the ability to stay calm under pressure. Full training is provided to set you up for success in this safety-critical role. Benefits include health plans, discounts, and free travel passes.

Benefits

Health Cash Plan

Pension

Free GWR Travel pass

Discounted European rail travel

Gym discounts

Qualifications

• Must be 18 or over and live within 60 minutes of the station.
• Ability to pass medical tests including hearing and vision.
• Full training provided.

Responsibilities

• Provide friendly customer service as the face of the company.
• Manage train safety and operations with colleagues.
• Check and sell tickets on board.
• Handle customer queries calmly.

Skills

Excellent communication and customer service skills

Positive attitude

Flexibility to work various shifts

Calm under pressure

Front-line customer service experience

Job description

A leading train service provider in Whitburn is seeking Conductors to ensure safe and enjoyable journeys for passengers. Responsibilities include managing train operations, providing customer service, and selling tickets. The role requires excellent communication skills, flexibility to work various shifts, and the ability to stay calm under pressure. Full training is provided to set you up for success in this safety-critical role. Benefits include health plans, discounts, and free travel passes.