Customer-Focused Store Colleague (Flexible Hours)

Tesco; Rochdale; On-site; GBP 18,000 - 20,000; Full time

Job summary

Tesco Colleague role in the United Kingdom requires delivering excellent customer service and working as part of a diverse team. Availability windows indicate preferred hours, with shifts scheduled in advance and a three-week notice period for exact times.

The role emphasises flexibility, pride in service, and a strong customer-first culture across stores. The pay starts from 13.28 per hour, rising to 14.55 in stores within the M25, with a minimum of 16 guaranteed hours per week and options for

Qualifications

• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
• To take the initiative and make decisions that are right for our customers.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create a team spirit, having fun and celebrating success.
• Be at work on time, well presented and ready to be a brand ambassador.

Responsibilities

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Working across the store in our service, picking and replenishment areas where required.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• At times, you may be required to accept deliveries into the store.

Skills

passion for delivering great service

build rapport with customers

take initiative and decisions for our/

teamwork and open communication

team spirit and collaboration

brand ambassador presentation

Job description

Tesco Colleague role in the United Kingdom requires delivering excellent customer service and working as part of a diverse team. Availability windows indicate preferred hours, with shifts scheduled in advance and a three-week notice period for exact times.

The role emphasises flexibility, pride in service, and a strong customer-first culture across stores. The pay starts from 13.28 per hour, rising to 14.55 in stores within the M25, with a minimum of 16 guaranteed hours per week and options for