Customer-Focused Retail Security Officer

Mitie; Ferndown; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading security service provider is seeking a Retail Security Officer in Ferndown, England. The role emphasizes delivering exceptional customer service while maintaining a safe shopping environment. Responsibilities include conducting store patrols, utilizing CCTV systems, and liaising with management and police. Candidates should hold a current SIA licence or be willing to undergo training. The position offers a variety of benefits including pension schemes, free uniform, and comprehensive training programs.

Benefits

Annual leave entitlement

Pension and life insurance schemes

Free uniform supplied

SIA re-licensing programme

Comprehensive induction and training programme

Access to employee benefits including retail discounts

Progression and development opportunities

Paid breaks

Qualifications

• Must have a full 5-year checkable employment/education history.
• Experience in retail security or related field is preferred.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV to reduce crime and stock loss.
• Liaise with store management and police.
• Wear Body Worn CCTV to support safety.

Skills

Customer service

CCTV operations

Communication skills

Education

Current SIA licence or SIA Certificates

Job description

A leading security service provider is seeking a Retail Security Officer in Ferndown, England. The role emphasizes delivering exceptional customer service while maintaining a safe shopping environment. Responsibilities include conducting store patrols, utilizing CCTV systems, and liaising with management and police. Candidates should hold a current SIA licence or be willing to undergo training. The position offers a variety of benefits including pension schemes, free uniform, and comprehensive training programs.